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Czech Airlines Cancellation and Refund Policy

IATA : OK

ICAO : CSA

CallSign : CSA-LINES

Founded : 1923

Key people : Miroslav Dvorak

Country : Czech Republic

Office Address : Jana Kašpara 1069/1,

City : Prague

State :

Zip Code : 1600

Phone number : 011 420 239 007 007

Airline Official Website :

Cancellation Policy

The airline permits passengers to cancel a booking. However, certain fares may be non-refundable. In addition to this, some fares may not permit full refund. Moreover, a fee is also applicable upon cancellation of the booking. In addition to this, if the passenger's immediate family member dies then the airline will refund the ticket, provided that a death certificate is given by the passenger.

Upon cancellation of the flight by Czech Airlines will of course inform the passengers. It will also provide services like free meals, refreshments, accommodation, phone calls, etc. Moreover, the passenger can choose from either of the following:

Furthermore, if the ticket is completely unused then the refund is equal to the fare paid. On the other hand, if the ticket is used then refund is equal to the difference between fare paid and fare applicable for transportation/services used.

 

Refund Policy

Czech Airlines Permits passengers to get a refund, however, certain fares may be non-refundable. In addition to this, the refund value will depend on the conditions attached to the ticket and in accordance with the Air carrier’s regulations. For instance,  LITE, PLUS and BUSINESS LITE packages are non-refundable. However, passengers can choose to get a refund of unused airport charges. On the other hand, FLEX and BUSINESS packages are refundable but a fee of 70.99 USD is applicable. 

Moreover, if the ticket is completely unused then the refund is equal to the fare paid. On the other hand, if the ticket is used then refund is equal to the difference between fare paid and fare applicable for transportation/services used. The airline will also only refund the unused portions of the ticket. In addition to this, the airline will refund the ticket to the person who is named on the ticket or whoever paid for the ticket, provided that satisfactory proof of payment is given. Lastly, the passenger also needs to submit valid photo identification of the passenger names on the ticket to get a refund. 

Czech Airlines Cancellation and Refund Policy FAQ's

1. What is the customer service number of Czech Airlines?

You can contact Czech Airlines’ call centre on 011 420 239 007 007

 

 

2. Can I get a voucher as a refund instead?

Yes, if a flight is cancelled by the airline itself then you may get a voucher that you can use for any purpose of Czech Airlines ticket and ancillary services.

 

3. How can I obtain a refund?

To obtain a refund you can contact Czech Airlines contact centre or submit a claim online. 

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