Cancellation Policy

The airline permits passengers to cancel a booking. However, this depends on the fare. Classic fare, best fare and light fare passengers a cancellation is not possible. In addition to this, flights to/from the USA passengers can cancel the ticket within 24 hours of booking the ticket and get a full refund. Moreover, for passengers with a flex fare and flex options the cancellation can be made until 24 hours prior to the flight departure. Following fees is applicable:

Zone 1:

• Economy class – 50 euros 
• Business class – 75 euros

Zone 2:

• Economy class – 75 euros
• Business class – 100 euros

Zone 3:

• Economy class – 100 euros
• Premium economy class – 150 euros
• Business class – 200 euros 

Next, Best fare with flex coupon also permits passengers to cancel tickets until 24 hours before the flight. The cancellation fee is 50 euros for Zone 1 and 75 euros for Zone 2. Lastly, If cancellation is made within 24 hours before flight departure a cancellation fee of the entire fare paid is applicable. 

Refund Policy

Classic fare, best fare and light fare passengers the ticket is non-refundable apart from unconsumed taxes and fees. Furthermore, the refund will be given to the passenger names on the ticket or the person who paid for the ticket. Lastly, refund will be made in the same currency as it was paid for by the passengers.

If the passengers faces a daley is flight of more than 5 hours, then they can get a full reimbursement of their ticket. However, If passengers face a delay of 3 hours of more, they will get the compensation. Morever, it will depend on the flight distable. Look at the following for compensation provided: