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China Southern Airlines Cancellation and Refund Policy




Founded : 1 July 1988

Key people : Tan Wangeng (Vice Chairman/President)

Country : China

Office Address : 278 Jichang Road. Guangzhou, Guangdong 510405 China

City : Guangzhou

State : Guangdong,

Zip Code : 510405

Phone number : +1-888-338-8988

Airline Official Website :

Cancellation Policy 

China Southern has kept their cancelation policy quite straightforward to its loyal passengers. The cancelation is allowed but passengers have to go with the rules and genuinely follow it. If they are keeping the rules in mind their request will be nullified.

Refund Policy

China Southern has thoroughly understood on average what passengers ask for, they have come up with policies that will satisfy the passenger as well as Airlines will not face loss. 

China Southern had published terms on conditions on refund policy, they usually refund the cost of the ticket if the case is genuine and the ticket is canceled from the passenger’s end.


China Southern Airlines Cancellation and Refund Policy FAQ's

1. How many days does it take for a refund if paid online? +

Usually China Southern takes 7 – 8 business days if you had paid the fare online. 

2. How many days does it take for a refund if I paid cash for tickets? +

For the people who paid cash would take more time than online, they will nearly take 20 days to refund your money. 

3. Can I apply for a refund after some days of cancelation? +

No, you have to apply for the refund in the given time, it would be better if you apply at the same time, after the given time limit the request will not be considered. 

4. What is the free time limit for the cancelation period? +

Passengers can cancel the ticket but the cancelation should be done within 24 hours of booking and the ticket must be of 7 days from the booking or more.

5. Can I cancel my ticket online if my booking is via an agency? +

No, if your booking is through an agency you can’t cancel your ticket online. You can cancel online, only if you book on the official website. 


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