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China Eastern Cancellation and Refund Policy




Founded : 25 June 1988

Key people : Liu Shaoyong (Chairman)

Country : China

Office Address : 2nd Floor Citibank Tower, No. 33 Shanghai Huayuanshiqiao Road

City : Shanghai

State : Hongqiao,

Zip Code : 201202

Phone number : +1 855-589-5530

Airline Official Website :

China Eastern Cancellation Policy

China Eastern Airlines has a cancellation policy that allows passengers to cancel their flight and receive a refund or credit, subject to specific rules and fees. Therefore, if you need to cancel your flight with China Eastern Airlines, it's essential to do so as soon as possible to avoid additional fees or penalties. Here are some key points to keep in mind about the airline's cancellation policy:

Things to Remember 

  1. Fees and restrictions may apply for cancellations.
  2. Passengers can cancel online or through customer service.
  3. Refund options include a refund to the original form of payment or a travel voucher.
  4. It's recommended to cancel as early as possible to avoid fees or restrictions.

Ways to cancel a flight

China Eastern Airlines offers several ways for passengers to cancel their flight reservations. Here are the ways to cancel a flight with Cayman Airways:


Passengers can cancel their flight reservations online through the airline's website or mobile app by accessing the "Manage Booking" feature. This option allows passengers to quickly and easily cancel their reservation, view their refund options, and receive a confirmation of the cancellation.

Customer Service

Passengers can also cancel their flight reservations by contacting the airline's customer service by phone or email. The customer service representative will assist the passenger with the cancellation and provide information on the refund options and any applicable fees.

Ticket Office

Passengers can also cancel their reservation in person at a China Eastern Airlines ticket office. This option is helpful for passengers who prefer to handle the cancellation process in person and need assistance with the refund options.

Cancellation Due to Weather

In the event of a flight cancellation due to weather, China Eastern Airlines will typically provide passengers with the following options:


Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will try to accommodate passengers on the earliest available flight.


Passengers who choose not to rebook can receive a full refund of their ticket price. The refund will be credited back to the original form of payment.

China Eastern Airlines Refund Policy

China Eastern's refund policy varies depending on the type of ticket purchased and the reason for cancellation. Generally, the airline's policy allows for cancellations up to 24 hours before the scheduled departure time, but fees may apply depending on the circumstances of the cancellation.

Depending on the kind of ticket booked and the reason for cancellation, China Eastern offers a variety of refund options. The airline typically permits cancellations up to 24 hours before the scheduled departure time, although costs could be charged based on the specifics of the cancellation. In most cases, passengers who cancel their flights with China Eastern Airlines are eligible for a refund of their ticket cost minus any associated fees. However, the eligibility for a refund may depend on the ticket fare class and the cancellation's specific circumstances.

Steps to Cancel a Flight

Step 1. Visit the China Eastern Airlines website and navigate the "Manage Booking" section.

China Eastern Airline tab

Step 2. On the manage booking tab Enter your ticket number and the first and last name of the passenger.

China Eastern Airline Manage booking tab

Step 3. Select the flight that you want to cancel.

Step 4. Review the cancellation policy and fees, if applicable.

Step 5. Confirm the cancellation and submit the request.

Step 6. Receive confirmation of the cancellation via email or SMS.

Step 7. If you are eligible for a refund, the airline will process it according to their policy.

China Eastern Airlines Cancellation and Refund Policy FAQ's

Yes, you can cancel your ticket online through the airline's website or mobile app by visiting the "Manage Booking" section and following the steps.

The cancellation fee and refund policy vary depending on the type of ticket you purchased, as well as the specific terms and conditions. It's important to review the details of your ticket before canceling to understand any fees or penalties that may apply.

If your flight is cancelled by China Eastern Airlines, you may be eligible for a refund or rebooking on a later flight at no additional cost. Contact the airline directly for more information and assistance.


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