Check-in Policy

Cebu Pacific, a low-cost airline based in the Philippines, has a check-in policy designed to ensure that passengers have a smooth and hassle-free travel experience. The airline offers several check-in options to cater to the different preferences and needs of its passengers, including web check-in, mobile check-in, self-service check-in kiosks, and airport check-in counters.

Web check-in and mobile check-in can be done from 7 days up to 1 hour before the scheduled departure time for both domestic and international flights. Passengers must complete the check-in process and obtain their boarding passes from 1 hour up to 30 minutes before the scheduled departure time for domestic flights and 1 hour before the scheduled departure time for international flights.

Self-service check-in kiosks are available in select airports and can be used from 12 hours up to 1 hour before the scheduled departure time. Airport check-in counters can be used from 2 hours up to 45 minutes before the scheduled departure time for domestic flights and 1 hour before the scheduled departure time for international flights.

It's essential for passengers to be aware of the check-in deadlines to avoid any inconveniences and additional fees. Passengers who fail to check-in within the specified deadlines may be subject to additional fees and denied boarding. For instance, passengers who fail to complete the check-in process and obtain their boarding passes within the specified deadlines will be considered no-show and forfeit their seats. They will also be charged a no-show fee, which is equivalent to the base fare and other applicable fees and taxes.

Online web check-in steps

Cebu Pacific, a low-cost airline based in the Philippines, offers passengers the convenience of online web check-in. This option allows passengers to check-in for their flight and obtain their boarding pass from the comfort of their home or office. Here are the steps for web check-in:

Step 1: Visit the Cebu Pacific Website

Visit the Cebu Pacific website at www.cebupacificair.com and click on the "Manage Booking" tab.

Step 2: Enter Booking Details

Enter your booking details, which include your booking reference number or ticket number and the last name of the passenger.

Step 3: Select the Flight

Select the flight for which you want to check-in and click on the "Check-in" button.

Step 4: Choose a Seat

Choose a seat from the available options, which will be displayed on the screen.

Step 5: Review Passenger Details

Review your passenger details, including your name, flight details, and seat selection.

Step 6: Pay Baggage Fees (if applicable)

If you have checked baggage, you can pay the applicable fees online at this stage.

Step 7: Print Your Boarding Pass

After completing the check-in process, you will be prompted to print your boarding pass. Alternatively, you can save it on your mobile device or email it to yourself.

Step 8: Arrive at the Airport

Arrive at the airport with your printed or digital boarding pass and any necessary travel documents, such as a passport or visa, if traveling internationally.

It's important to note that the online web check-in process must be completed within the specified deadlines to avoid any additional fees or denied boarding. Passengers must complete the check-in process and obtain their boarding passes from 1 hour up to 30 minutes before the scheduled departure time for domestic flights and 1 hour before the scheduled departure time for international flights.

Offline check-in at the Airport

Cebu Pacific, a low-cost airline based in the Philippines, offers passengers the option to check-in offline at the airport counters. This option is available for passengers who prefer to check-in in person, or for those who were unable to complete online check-in. Here are the steps:

Step 1: Arrive at the Airport

Arrive at the airport with enough time before your flight's departure time. It's recommended to arrive at least 2 hours before the scheduled departure time for domestic flights and 3 hours for international flights.

Step 2: Proceed to the Cebu Pacific Check-In Counter

Proceed to the Cebu Pacific check-in counter, which can usually be found near the airline's departure gate. Look for the Cebu Pacific signage or ask airport staff for directions if needed.

Step 3: Present Your Travel Documents

Present your travel documents, which include your passport or ID, booking reference number or ticket number, and any other necessary travel documents, such as a visa. Make sure that your travel documents are valid and up-to-date.

Step 4: Provide Your Checked Baggage (if applicable)

If you have checked baggage, proceed to the baggage drop-off counter to check-in your luggage. Make sure that your baggage complies with the airline's baggage allowance and restrictions.

Step 5: Receive Your Boarding Pass

After completing the check-in process, you will receive your boarding pass from the check-in counter. Make sure to keep your boarding pass with you at all times, as you will need it to board your flight.

It's important to note that offline check-in at the airport may take longer than online check-in, as there may be longer queues and wait times. It's recommended to arrive at the airport with enough time before your flight's departure time to avoid any delays or missed flights.

In conclusion, Cebu Pacific's offline check-in at the airport is a convenient option for passengers who prefer to check-in in person or who were unable to complete online check-in. By following these simple steps, passengers can complete the check-in process and receive their boarding pass, and arrive at their destination on time and without any hassle.