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Cebu Pacific Cancellation and Refund Policy

IATA : 5J

ICAO : CEB

CallSign : CEBU AIR

Founded : 1996

Key people : James L. Go (Chairman)

Country : Philippines

Office Address : Domestic Road Barangay 191, Zone 20

City : Pasay

State : Luzon,

Zip Code : 01301

Phone number : 00 63 2 702 0888

Airline Official Website :

Cancellation Policy

The airline permits passengers to cancel a booking. Moreover, the refund is in the form of Travel fund that passengers can use 90 days from the date of its issuance. Moreover, the talent fund can be redeemed through ticket offices, airport desks, or call center of Cebu pacific. Upon cancellation of the flight by Azores Airlines, the airline will of course inform the passengers. It will also provide passengers with a refund if they want it. Furthermore, if the ticket is completely unused then the refund is equal to the fare paid. On the other hand, if the ticket is used then refund is equal to the difference between fare paid and fare applicable for transportation/services used

 

Refund Policy

Cebu Pacific permits passengers to get a refund, however, certain fares may be non-refundable. Moreover, if the ticket is completely unused then the refund is equal to the fare paid. On the other hand, if the ticket is used then refund is equal to the difference between fare paid and fare applicable for transportation/services used. In addition to this, the refund value will depend on the conditions attached to the ticket and in accordance with the Air carrier’s regulations. The airline will also only refund the unused portions of the ticket. In addition to this, the airline will refund the ticket to the person who is named on the ticket or whoever paid for the ticket, provided that satisfactory proof of payment is given. Lastly, the passenger also needs to submit valid photo identification of the passenger names on the ticket to get a refund. 

Cebu Pacific Cancellation and Refund Policy FAQ's

1. What is the customer service number of Cebu Pacific?

You can contact Cebu Pacific’ call centre on +3562166211

 

2. Is any penalty applicable upon cancellation of booking?

Yes, penalty is applicable up to four hours prior to the scheduled departure of the flight.

3. Why can’t I see the ‘Refund’ option online?

Refund option is available online when:

  • Flight is cancelled
  • It is not yet more than thirty (30) days from the cancelled flight date
  • Booking has not yet been refunded, rebooked or converted to Travel Fund in any other customer channels

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