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Cebu Pacific Cancellation and Refund Policy

IATA : 5J

ICAO : CEB

CallSign : CEBU AIR

Founded : 1996

Key people : James L. Go (Chairman)

Country : Philippines

Office Address : Domestic Road Barangay 191, Zone 20

City : Pasay

State : Luzon,

Zip Code : 01301

Phone number : 00 63 2 702 0888

Airline Official Website :

Cancellation Policy 

Cebu Pacific's cancellation policy allows passengers to cancel their flights and receive a refund or travel fund, depending on the fare type and timing of the cancellation. Here's what you need to know about Cebu Pacific's cancellation policy:

  1. Refundable fares: Passengers who have purchased refundable fares can cancel their flights and receive a full refund, minus any applicable fees and charges.

  2. Non-refundable fares: Passengers with non-refundable fares can still cancel their flights and receive a travel fund, which can be used towards a future flight with Cebu Pacific. The value of the travel fund will depend on the fare type and timing of the cancellation.

  3. Timing of cancellation: The amount of the refund or travel fund will depend on the timing of the cancellation. Generally, passengers who cancel their flights more than 24 hours before the scheduled departure time will receive a higher refund or travel fund amount.

  4. Fees and charges: Cebu Pacific may charge fees and charges for cancellations, depending on the fare type and timing of the cancellation. These fees and charges may include processing fees, cancellation fees, and any difference in fare for rebooking.

Overall, Cebu Pacific's cancellation policy is designed to provide passengers with flexibility and options in the event that they need to cancel their flights. However, it's important to review the terms and conditions of your specific fare type to understand the potential fees and charges that may apply.

Cancellation Fees for Domestic and International

Certainly, here is a table outlining the cancellation fees for Cebu Pacific flights, both for domestic and international routes:

Fare Type Domestic Flights International Flights
Lite Not allowed Not allowed
Standard PHP 1,200 PHP 2,000
Flex PHP 800 PHP 1,500
Business PHP 700 PHP 1,200

Note that these cancellation fees are subject to change and may vary depending on the specific route and timing of the cancellation. It's important to review the terms and conditions of your specific fare type before booking to understand the potential fees and charges that may apply in the event of a cancellation.

Refund Policy

Cebu Pacific's refund policy allows passengers to receive a refund for their ticket in the event of a cancellation or change to their flight, depending on the fare type and timing of the request. Here's what you need to know about Cebu Pacific's refund policy:

  1. Refundable fares: Passengers who have purchased refundable fares can cancel their flights and receive a full refund, minus any applicable fees and charges.

  2. Non-refundable fares: Passengers with non-refundable fares may still be eligible for a refund, depending on the fare type and timing of the request. The value of the refund will depend on the fare type and timing of the request.

  3. Timing of refund request: The amount of the refund will depend on the timing of the request. Generally, passengers who request a refund more than 24 hours before the scheduled departure time will receive a higher refund amount.

  4. Fees and charges: Cebu Pacific may charge fees and charges for refunds, depending on the fare type and timing of the request. These fees and charges may include processing fees, cancellation fees, and any difference in fare for rebooking.

Overall, Cebu Pacific's refund policy is designed to provide passengers with flexibility and options in the event of a cancellation or change to their flight. However, it's important to review the terms and conditions of your specific fare type to understand the potential fees and charges that may apply.

Steps how to cancel a ticket

Step 1. Visit https://www.cebupacificair.com/

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Step 2. Click on "Manage option" and then select "Manage booking"

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Step 3. fill "booking Reference Number"and "Last name or emails address".

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step 4. Click on "continue".

Step 5. The following page will display all of your Cebu pacific flight bookings.

Step 6. Now,click on the "edit" option and cancel the ticket accordingly.

 

Cebu Pacific Cancellation and Refund Policy FAQ's

You can contact Cebu Pacific’ call centre on +3562166211

 

Yes, penalty is applicable up to four hours prior to the scheduled departure of the flight.

Refund option is available online when:

  • Flight is cancelled
  • It is not yet more than thirty (30) days from the cancelled flight date
  • Booking has not yet been refunded, rebooked or converted to Travel Fund in any other customer channels

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