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Cayman Airways Cancellation and Refund Policy



CallSign : CAYMAN

Founded : 1968

Key people : Fabian Whorms - President and CEO | Paul Tibbetts CPA - Executive VP and CFO

Country : Cayman

Office Address : 91 Owen Roberts Drive P.O. Box 1101 GT, Grand Cayman KY1-1001

City : George Town

State : Kingston,

Zip Code : KY1-1001

Phone number : 1 (345) 949-2311

Airline Official Website :

Cayman Airways Cancellation Policy

Cayman Airways' cancellation policy applies to all flights operated by the airline. The policy outlines the rules and regulations that passengers must follow if they wish to cancel their flight. It's important to understand the policy before you book your flight, so you know what to expect if you need to cancel.

If you need to cancel your Cayman Airways flight, it's important to be aware of the airline's cancellation policy.

  1. If you cancel your flight more than 24 hours before departure, you may be eligible for a refund of your fare. However, this refund may be subject to a cancellation fee, which varies depending on the type of fare you purchased.
  2. If you cancel your flight less than 24 hours before departure, you may not be eligible for a refund. Instead, you may be able to apply the value of your ticket towards a future flight on Cayman Airways, subject to availability and fees.
  3. It's important to note that certain fares may be non-refundable or non-changeable, so it's always a good idea to read the terms and conditions carefully before booking your flight.

In the event that your flight is canceled by Cayman Airways, the airline will offer you the option to rebook on a later flight or receive a refund of your fare. The airline will also provide assistance with alternative travel arrangements and accommodations, if necessary.

Things to Remember 

  1. Fees and restrictions may apply for cancellations.
  2. Passengers can cancel online or through customer service.
  3. Refund options include a refund to the original form of payment or a travel voucher.
  4. It's recommended to cancel as early as possible to avoid fees or restrictions.

Ways to cancel a flight

Cayman Airways offers several ways for passengers to cancel their flight reservations. Here are the ways to cancel a flight with Cayman Airways:


Passengers can cancel their flight reservations online through the airline's website or mobile app by accessing the "Manage Booking" feature. This option allows passengers to quickly and easily cancel their reservation, view their refund options, and receive a confirmation of the cancellation.

Customer Service

Passengers can also cancel their flight reservations by contacting the airline's customer service by phone or email. The customer service representative will assist the passenger with the cancellation and provide information on the refund options and any fees that may apply.

Ticket Office

Passengers can also cancel their reservation in person at a Cayman Airways ticket office. This option is useful for passengers who prefer to handle the cancellation process in person and need assistance with the refund options.

Cancellation Due to Weather

In the event of a flight cancellation due to weather, Cayman Airways will typically provide passengers with the following options:


Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will make every effort to accommodate passengers on the earliest available flight.


Passengers who choose not to rebook can receive a full refund of their ticket price. The refund will be credited back to the original form of payment.

Cayman Airways Refund Policy

If you need to request a refund from Cayman Airways, you can do so by contacting the airline's customer service team. They will provide you with instructions on how to submit your refund request and any supporting documentation that may be required.

Cayman Airways has a refund policy that allows passengers to request a refund for their unused tickets under certain circumstances. Here are the key points of the refund policy:

  1. Refunds will only be issued for unused tickets. If you have already used any portion of your ticket, you are not eligible for a refund.
  2. To request a refund, you must contact Cayman Airways customer service by phone or email. They will guide you through the refund process and provide you with the necessary forms and instructions.
  3. Refunds will be issued in the original form of payment. If you paid for your ticket with a credit card, the refund will be credited to the same credit card.
  4. Refunds may take up to 6-8 weeks to process. This is because Cayman Airways needs to verify the refund request and ensure that all the necessary information is provided.
  5. Refunds may be subject to a cancellation fee or other charges, depending on the fare type and other factors. Therefore, it is recommended that you review the terms and conditions of your booking or contact Cayman Airways customer service for more information before requesting a refund.

Please note that all refunds are subject to published rules and penalties and that at a minimum, a US$25.00 Administrative Service Charge will be assessed for all eligible refunds.

Refund Processing Time

Cayman Airways aims to process all refunds within 20 business days of receiving the refund request. However, the actual processing time may vary depending on the payment method used and the bank processing times. The airline will inform you of the expected processing time when you request a refund.

Steps to Cancel a Flight

Step 1.  On the Cayman Airways homepage and select Manage My Bookings

Cayman Airways destination chosen window

Step 2. After clicking on  Manage My Bookings, the passenger will be asked for the last name, and the PNR Number is required.

cayman airways details window

Step 3. Select the flight you want to cancel: After entering your details, you'll be able to see all your flight details. Select the flight you want to cancel by clicking on it.

Step 4. Once you've selected the flight you want to cancel, you'll be prompted to confirm the cancellation. Read the terms and conditions carefully and then click on "Confirm" to cancel your flight.

Step 5. Receive a confirmation: After canceling your flight, you'll receive a confirmation email from Cayman Airways with details of your canceled flight and any refund you may be entitled to.

Step 6. Request a refund (if applicable): If you're entitled to a refund, you can request it through the "Manage My Booking" section of the Cayman Airways website. You'll need to provide your banking details, and the refund will be processed accordingly.

Cayman Airways Cancellation and Refund Policy FAQ's

If your ticket was issued by a travel agency please request the refund through the agency itself. 


It will take 7-20 business days to process the refund, this depends on the form of payment.

Yes, you can. But only if the non-refundable Cayman Airways ticket is to be applied towards the purchase of further travel on Cayman Airways.


You can visit the Cayman Airways ticket refund office in person. This can do it by phone through the reservations department (345)949-2311. One can also mail at the following address:

Cayman Airways Ltd.
Refund Department
PO Box 10092
George Town, Grand Cayman KY1-1001
Cayman Islands


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