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Cathay Pacific Check-in information

IATA : CX

ICAO : CPA

CallSign : CATHAY

Founded : 24 September 1946

Key people : Patrick Healy (Chairman) | Augustus Tang (CEO)

Country : China

Office Address : Cathay Dragon House, 11 Tung Fai Road, Hong Kong International Airport, Lantau, Hong Kong, China

City : Hong Kong

State : Hong Kong,

Zip Code : 11

Phone number : +1 (877) 609-2233

Official Website :

Check-in arrival time at airport:

Domestic: 60 minutes before scheduled departure
International: 90 minutes before scheduled departure

Minimum required check-in time with baggage:

Domestic: 30 minutes before scheduled departure
International: 60 minutes before scheduled departure

Check-in Policy

Cathay Pacific's check-in policy allows passengers to check in online or at the airport using self-service kiosks or check-in counters. Online check-in is available for all flights, except for some departing from the US. Passengers can check their baggage at the airport or at designated baggage drop-off locations. Boarding begins 30-40 minutes before departure, and passengers should be at the gate at least 30 minutes before domestic flights and 45 minutes before international flights. Special services are available for passengers with disabilities, unaccompanied minors, and other special needs. Check-in requirements and procedures may vary depending on the route and fare class.

Online web check-in Policy

Here are the steps to check in online for a Cathay Pacific flight:

  1. Visit the Cathay Pacific website and click on the "Online Check-In" option.
  2. Enter your booking reference number and the last name of the passenger.
  3. Select the flight you wish to check in for and follow the prompts to enter your personal information, including your passport or identification details.
  4. Select your preferred seat and confirm any special requests, such as meal preferences or special assistance.
  5. Review and confirm your check-in details. You can choose to receive your boarding pass via email, or mobile app, or print it out at a self-service kiosk at the airport.
  6. If you have checked baggage, you can drop it off at a designated baggage drop-off location at the airport.
  7. Arrive at the gate at least 30 minutes before domestic flights or 45 minutes before international flights.

It's important to note that online check-in may not be available for all flights, particularly those departing from some airports in the United States. Passengers should also be sure to check the specific check-in requirements and procedures for their flight when booking with Cathay Pacific, as they may vary depending on the route and fare class.

Offline check-in Policy steps

Here are the steps to check in offline at the airport for a Cathay Pacific flight:

  1. Arrive at the airport and locate the check-in counter or self-service kiosk for Cathay Pacific.
  2. Have your booking reference number and passport or identification documents ready.
  3. Follow the prompts on the self-service kiosk or present your documents to the check-in agent.
  4. Check any baggage you have, if applicable. Be sure to check the baggage allowance and fees for your specific route and fare class.
  5. Receive your boarding pass from the self-service kiosk or check-in agent.
  6. Proceed to the security checkpoint and board the aircraft at the designated gate.

It's important to note that check-in procedures may vary depending on the specific airport and route. Passengers should be sure to check the specific check-in requirements and procedures for their flight when booking with Cathay Pacific, as they may vary depending on the route and fare class. It's also recommended that passengers arrive at the airport with ample time to complete the check-in process and clear security before their flight's departure time.

kiosk check-in steps

  1. Find the nearest Cathay Pacific kiosk:

    • Look for the Cathay Pacific kiosk at the airport. The kiosks are usually located near the check-in area or at the self-service check-in section.
    • Alternatively, you can check the airport map or ask the airport staff to guide you to the nearest kiosk.
  2. Start the check-in process:

    • Once you reach the kiosk, select the "Check-in" option on the screen.
    • Enter your booking reference number or e-ticket number and follow the instructions on the screen.
    • You can also scan your passport or travel document to start the check-in process.
  3. Select your flight and seat:

    • Choose your flight and select your preferred seat from the available options.
    • You can also purchase an extra baggage allowance or upgrade your seat at this stage.
  4. Print your boarding pass:

    • Once you have selected your flight and seat, the kiosk will print your boarding pass.
    • Make sure to double-check the details on the boarding pass, including your name, flight number, and seat number.
  5. Drop off your baggage:

    • If you have checked baggage, you can drop it off at the baggage drop counter after completing the kiosk check-in process.
    • If you only have carry-on baggage, you can proceed directly to the security checkpoint.

Cathay Pacific Boarding Pass FAQ's

No, once you have completed your check-in you cannot make changes in your flight booking. If you wish to make changes, you will have to cancel your check-in first and then make changes.

Yes, you can check-in online for all Cathay Pacific flights, Cathay Dragon flights, and flights for partner airlines. The only exception would be chartered flights. 

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