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Avianca Airlines Cancellation and Refund Policy



CallSign : AVIANCA

Founded : 5 December 1919

Key people : Antonio Vázquez (Chairman) | Luis Gallego (CEO)

Country : Colombia

Office Address : Avenida Eldorado No. 59 - 15

City : Bogota

State : Bogota,

Zip Code : 00001

Phone number : +57 3114006797

Airline Official Website :

Avianca Airlines Cancellation Policy 

If you suddenly feel like you can't make it to your flight or something comes up which makes you cancel your flight, Avianca will support you through it. The airline makes your ticket cancellation process as feasible as possible. You can cancel your ticket through the official website or their official app. The cancellation you make will depend on your flight itinerary. If your booking is via an external travel agency, you must contact them for the same. The airline will assist you through your cancellation process. All flights are different, and so would the cancellations that apply to them.

Things to Remember 

  1. Fees and restrictions may apply for cancellations.
  2. Passengers can cancel online or through customer service.
  3. Refund options include a refund to the original form of payment or a travel voucher.
  4. It's recommended to cancel as early as possible to avoid fees or restrictions.

Ways to cancel a flight

Avianca Airlines offers several ways for passengers to cancel their flight reservations. Here are the ways to cancel a flight with Avianca Airlines:


You can cancel your flight online through Avianca's website. Log in to your account, navigate your itinerary, and follow the instructions to cancel your flight. Depending on the fare rules and the timing of your cancellation, you may be able to receive a full or partial refund or a credit toward future travel.


You can also cancel your flight by calling Avianca's customer service number. Be prepared to provide your flight information, personal details, and any confirmation numbers or ticket numbers. Depending on the fare rules and the timing of your cancellation, you may be subject to fees or penalties.


If you cannot cancel your flight online or by phone, you can also cancel it in person at an Avianca Airlines ticket counter or customer service desk at the airport. Be sure to bring your travel documents, such as your passport or ID, as well as your confirmation number or ticket number.

Cancellation Due to Weather

In the event of a flight cancellation due to weather, Avianca Airlines will typically provide passengers with the following options:


Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will try to accommodate passengers on the earliest available flight.


Passengers who choose not to rebook can receive a full refund of their ticket price. The refund will be credited back to the original form of payment.

Avianca Airlines Refund Policy 

The refund policy of Avianca is straightforward. You can request a refund if your ticket is eligible for the same. You can check your refund eligibility dispensing on your flight itinerary. Before you claim a refund, you need to check your eligibility. Once you request a refund, your refund will take place in a given processing period. Your refund may not be the entire purchase amount, as some cancellation fee may apply to your ticket. However, most of the refunds will be with a reduction of taxes amount.

Steps to Cancel a Flight

Step 1. Visit the Airline's Website

Visit the Avianca Airlines website and log in to your account.

Step 2. Go to Manage your Booking Trips

Once you have logged in, go to the "Manage your Booking" section of the website. 

Avianca Airline tab

Step 3. Enter your booking reference number and last name.

Avianca Airline manage your booking tab

Step 4. Select the Flight to Cancel

Select the flight that you want to cancel from your list of bookings. Then, check the flight details, such as the date, time, and route, to ensure you balance the correct flight.

Step 5. Cancel the Flight

Follow the prompts to cancel the flight. You may be asked to provide a reason for the cancellation. You may also be charged a cancellation fee, depending on the fare type and the time of cancellation.

Step 6. Confirm the Cancellation

Once you have completed the cancellation process, you will receive a confirmation email from Africa World Airlines. Make sure to keep a copy of this email for your records.

Avianca Airlines Cancellation and Refund Policy FAQ's

Yes you can request a refund for a non refundable ticket but only the taxes would be refunded. 

These details about tickets being refundable or not are present on the flight ticket or you can also check your type of fare for the same. 

Yes you can get a refund if your flight has a delay but the terms and conditions would be different. 

For a return on LifeMiles ticket you will have to contact the customer support office as there are no online provisions for the same. 

You will have to fill up a payment reversal form available on the Aviance official website to request for a payment reversal. 


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