1. What to do if my luggage is picked up at doors?
Your luggage may get picked up at the doors because of some space restrictions and it will fly as check-in baggage on board.
IATA : AV
ICAO : AVA
CallSign : AVIANCA
Founded : 5 December 1919
Key people : Antonio Vázquez (Chairman) | Luis Gallego (CEO)
Country : Colombia
Office Address : Avenida Eldorado No. 59 - 15
City : Bogota
State : Bogota,
Zip Code : 00001
Phone number : +57 3114006797
Official Website : https://www.avianca.com/otr/en/
The baggages are stored in overhead storage bins or under the seats. Passengers have to look after the instructions and follow it.
Checked Baggage are allowed under some limits, if you're a loyalty member then you can get some extra benefits too.
Sometimes excess baggage costs are very high it may equals to a flight fare. So carrying it may cost you more than you expect.
|Carry-on baggage||1 bag +1 personal item (Economy)
2 bags + 1 personal item (Business Class)
40 x 30 x 10 cm (Personal)
55 x 40 x 23 cm(Baggage)
|Check Baggage||1 piece (Economy)
2 pieces (Business Class)
|23 Kg (Economy)
32 Kg (Business Class)
|Excess Baggage||As per your requirement and baggage policy||More than 32 kg||
More than 158 to 292 cm
|Check your excess according to different places|