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ASL Airlines France Cancellation and Refund Policy

IATA : 5O

ICAO : FPO

CallSign : FRENCH POST

Founded : 1991

Key people : Colin Grant

Country : France

Office Address : 15 Rue du Haut de Laval

City : Tremblay-en-France

State : .,

Zip Code : 95708

Phone number : 0 825 825 849

Airline Official Website :

For detailed information please visit here.

Cancellation Policy

Passengers are allowed to cancel their flight ticket, however, special fares may limit the passenger from exercising their right to cancel their reservation. Only flex and standard tickets can be cancelled, for standard ticket a flat deduction of €100 is applicable. Moreover, the airlines allows passengers, regardless of their ticket type, to cancel their ticket within 24 hours of booking it. However, a €42 administration fee as well as €2 service charge is deducted from the refund.

If ASL France Airlines cancels the flight, then the carrier will provide suitable provisions and compensations to the passengers. Passengers can either get a refund of the price they paid for the ticket portion that is unused or re-routing to the passenger’s intended destination at the earliest opportunity. Furthermore, the airline will provide reasonable snacks and refreshments to the passengers. In addition, two telephone calls. Lastly, if stay of 1-2 nights becomes necessary before re-routing, then suitable accommodation will be offered by the airlines. 

The compensation will be according to the schedule before:

For Euro If the scheduled arrival time of the alternative flight differs from the scheduled arrival time of the cancelled flight by 
Flights under 1,500 km 125 2 hours or less 
250 More than 2 hours
• Flights of more than 1,500 km within the EU • All other flights between 1,500 km and 3,500 km  200 3 hours or less
400 More than 3 hours

These provisions are provided unless the airlines inform the passengers about the cancellation 14 days prior to the scheduled departure of the flight.

Refund Policy

Standard and flex ticket passengers can request for a refund, however, this can only be requested before the departure of the flight and not after.  Moreover, regardless of the ticket type, if the validity of the ticket has expired then a refund will not be provided. The airline will only provide refund in the currency in which the ticket was purchased. Moreover, the refund will be made to the credit/debit card used to make the purchase.

If a passenger is unable to take their flight, the airlines may refund the taxes and charges on request. This is true even if the ticket is non-refundable. In addition, some taxes and charges in certain destinations may not be refunded. 

 

ASL Airlines France Cancellation and Refund Policy FAQ's

1. How do I cancel my reservation?

You can do so at the booking centre, or by visiting ASL Airline France’ website and clicking on the ‘manage booking’ section. . 

 

2. How long does a refund take?

The refund is processed within 30 business days of submitting a request.

 

3. How do I submit a refund request?

If you  booked ticket via  ASL Airlines France website or at one of the telephone booking centres, the refund request can be made by writing to support.client@aslairlines.com

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