Cancellation Policy

ASL Airlines France's cancellation policy may vary depending on the type of fare purchased and the terms and conditions of your booking. Here are some general guidelines:

1. Classic and Smart fares:

• Changes and cancellations are allowed for a fee.
• The fee and conditions vary depending on the route, destination, and time of cancellation.
• If the fare is non-refundable, no refund will be given in case of cancellation.

2. Flexi fares:

• Changes and cancellations are allowed free of charge.
• Refunds are given as vouchers valid for one year from the issue date.
• The voucher can be used to purchase a new ticket or to pay for additional services.

It is important to note that the cancellation policy may be subject to change without notice and that the terms and conditions of your booking may affect the cancellation fee and refund amount. Therefore, it is recommended to check the ASL Airlines France website or contact their customer service for more information and specific details regarding your booking.

Things to Remember 

1. The cancellation policy may vary depending on the type of fare purchased and the terms and conditions of your booking.
2. Changes and cancellations are allowed for a fee for Classic and Smart fares.
3. Flexi fares allow changes and cancellations free of charge and provide refunds in the form of a voucher.
4. The cancellation fee and refund amount may depend on the route, destination, and time of cancellation.
5. It is recommended to check the ASL Airlines France website or contact their customer service for more information and specific details regarding your booking.

Ways to cancel a flight

Online:

You can cancel your flight online by accessing your booking on the ASL Airlines France website and following the cancellation process. The cancellation fee and refund amount may vary depending on the fare class and terms and conditions of your booking.

Contact customer service:

You can contact ASL Airlines France customer service by phone or email to cancel your flight. The customer service representative will assist you with the cancellation process and provide information on applicable cancellation fees and refund amounts.

Travel agent:

If you booked your ASL Airlines France flight through a travel agent, you can contact the agent to cancel your flight. The travel agent will handle the cancellation process and provide information on applicable fees and refund amounts.

It is important to note that the cancellation policy and fees may vary depending on the type of fare purchased and the terms and conditions of your booking. Therefore, checking the ASL Airlines France website or contacting their customer service for more information and specific details regarding your booking and cancellation options is recommended.

Cancellation due to Weather

If your ASL Airlines France flight is canceled due to weather conditions, you may be entitled to rebooking or a refund, depending on the circumstances. The airline will usually inform you of the cancellation and provide options for rebooking or refund. It is recommended to check the ASL Airlines France website or contact their customer service for more information and specific details regarding your booking and options in case of a cancellation due to weather.

Refund Policy

ASL Airlines France's refund policy may vary depending on the type of fare purchased and the terms and conditions of your booking. However, here are some general guidelines:

1. Classic and Smart fares:

• Refunds are allowed for a fee.
• The fee and conditions vary depending on the route, destination, and refund time.
• If the fare is non-refundable, no refund will be given in case of cancellation.

2. Flexi fares:

• Refunds are allowed free of charge in the form of a voucher valid for one year from the date of issue.
• The voucher can be used to purchase a new ticket or to pay for additional services.

It is important to note that the refund policy may be subject to change without notice and that the terms and conditions of your booking may affect the refund amount and conditions. Therefore, checking the ASL Airlines France website or contacting their customer service for more information and specific details regarding your booking and refund options is recommended.

Steps to Cancel a Flight

Step 1. Go to the ASL Airlines France website (https://www.aslairlines.fr/en/) and click "My Booking."

Step 2. Enter your booking reference, e-ticket number, and last name to access your booking. (Details Page)

Step 3. Select the flight you wish to cancel.

Step 4. Follow the prompts to cancel the flight and select the reason for cancellation.

Step 5. Review the cancellation fees and refund policy, if applicable.

Step 6. Confirm the cancellation and submit the request.

Step 7. Wait for the confirmation of the cancellation and refund, if applicable.