ASL Airlines France Cancellation and Refund Policy
IATA : 5O
ICAO : FPO
CallSign : FRENCH POST
Founded : 1991
Key people : Colin Grant
Country : France
Office Address : 15 Rue du Haut de Laval
City : Tremblay-en-France
State : .,
Zip Code : 95708
Phone number : 0 825 825 849
Airline Official Website : https://www.aslairlines.fr/en/
For detailed information please visit here.
Passengers are allowed to cancel their flight ticket, however, special fares may limit the passenger from exercising their right to cancel their reservation. Only flex and standard tickets can be cancelled, for standard ticket a flat deduction of €100 is applicable. Moreover, the airlines allows passengers, regardless of their ticket type, to cancel their ticket within 24 hours of booking it. However, a €42 administration fee as well as €2 service charge is deducted from the refund.
If ASL France Airlines cancels the flight, then the carrier will provide suitable provisions and compensations to the passengers. Passengers can either get a refund of the price they paid for the ticket portion that is unused or re-routing to the passenger’s intended destination at the earliest opportunity. Furthermore, the airline will provide reasonable snacks and refreshments to the passengers. In addition, two telephone calls. Lastly, if stay of 1-2 nights becomes necessary before re-routing, then suitable accommodation will be offered by the airlines.
The compensation will be according to the schedule before:
|For||Euro||If the scheduled arrival time of the alternative flight differs from the scheduled arrival time of the cancelled flight by|
|Flights under 1,500 km||125||2 hours or less|
|250||More than 2 hours|
|• Flights of more than 1,500 km within the EU • All other flights between 1,500 km and 3,500 km||200||3 hours or less|
|400||More than 3 hours|
These provisions are provided unless the airlines inform the passengers about the cancellation 14 days prior to the scheduled departure of the flight.
Standard and flex ticket passengers can request for a refund, however, this can only be requested before the departure of the flight and not after. Moreover, regardless of the ticket type, if the validity of the ticket has expired then a refund will not be provided. The airline will only provide refund in the currency in which the ticket was purchased. Moreover, the refund will be made to the credit/debit card used to make the purchase.
If a passenger is unable to take their flight, the airlines may refund the taxes and charges on request. This is true even if the ticket is non-refundable. In addition, some taxes and charges in certain destinations may not be refunded.
ASL Airlines France Cancellation and Refund Policy FAQ's
You can do so at the booking centre, or by visiting ASL Airline France’ website and clicking on the ‘manage booking’ section. .
The refund is processed within 30 business days of submitting a request.
If you booked ticket via ASL Airlines France website or at one of the telephone booking centres, the refund request can be made by writing to [email protected]