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Asiana Airlines Cancellation and Refund Policy



CallSign : ASIANA

Founded : 17 February 1988

Key people : Han Chang-soo

Country : South Korea

Office Address : Asiana Town, PO Box 98, No 47 Osae-Dong

City : Gangseo-gu

State : Seoul,

Zip Code : 157-713

Phone number : +1-800-227-4262

Airline Official Website :

Asiana Airline Cancellation Policy

Asiana airline cancellation policy and fee depend on the place from where did you purchase and what date or time you cancel. For Asiana domestic flight reservations, the cancellation of your ticket should be made before the expiry date of your booking. For international flight reservations, you should cancel your ticket within 30 days from the booking time.
Asiana airline has a no-show penalty for passengers who are failed to cancel their flight reservations. Per the policy, if you fail to cancel your confirmed booking by departure, they will charge 100 to 120 USD for an international flight and KRW 8,000 for a domestic flight in Korea. Moreover, if you fail to get on board even after check-in for international flights, they will charge 300 USD and KRW 300,000 collected in Korea.
If you want to change your flight ticket booking, then the changing policy and charge are as per domestic and international flights.

Asiana airline 24 hourly cancellation policy is just like any other airline only. As per the Asiana policy, they allow free cancellation for online flight reservations. But, the 24-hour cancellation policy is valid if you cancel your flight within 24 hours of the ticket being purchased one week before your scheduled flight departure. However, they will charge a cancellation fee if you cancel your flight ticket after 24 hours.

Things to Remember 

  1. Fees and restrictions may apply for cancellations.
  2. Passengers can cancel online or through customer service.
  3. Refund options include a refund to the original form of payment or a travel voucher.
  4. It's recommended to cancel as early as possible to avoid fees or restrictions.

Ways to cancel a flight

Asiana airline offers several ways for passengers to cancel their flight reservations. Here are the ways to cancel a flight with Asiana airline:


Passengers can cancel their flight reservations online through the airline's website or mobile app by accessing the "Manage Booking" feature. This option allows passengers to quickly and easily cancel their reservation, view their refund options, and receive a confirmation of the cancellation.

Call Center

Asiana Airlines has a 24/7 call center that passengers can contact to cancel their flights. Passengers from South Korea can call +82-2-2669-8000 (international) or 1588-8180 (domestic) to speak to a representative and request to cancel their reservation.

Airport Counter

Passengers can also cancel their flights by visiting an Asiana Airlines airport counter. The counter is usually located near the check-in or designated area. Passengers must present their travel documents and provide the representative with their booking information to cancel the reservation.

Cancellation Due to Weather

In the event of a flight cancellation due to weather, Asiana airline will typically provide passengers with the following options:


Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will try to accommodate passengers on the earliest available flight.


Passengers who choose not to rebook can receive a full refund of their ticket price. The refund will be credited back to the original form of payment.

Asiana Airlines Refund Policy

As per the 24-hour cancellation policy, you can request your refund in your original form of payment. Cancellations and getting refunds can be made online or by telephone methods. If a passenger cancels their flight, the refund amount depends on the fare type and the time of cancellation. Generally, passengers who cancel their flights before the departure date are eligible for a refund, although some fares may be non-refundable or subject to a penalty fee. Passengers can request a refund by contacting Asiana Airlines' call center or visiting an airport counter.

Asiana Airlines' refund policy provides guidelines for refunds on canceled flights, unused tickets, and other circumstances. Passengers should review the airline's policies, contact the call center, or visit an airport counter to request a refund. Refunds are generally processed within 30 business days of the refund request.

Steps to Cancel a Flight

Asiana Airlines offers several options for canceling a flight. Here are the steps to cancel an Asiana Airlines flight:

  1. Visit the Asiana Airlines Website

Go to the Asiana Airlines website ( and click on the "Find My Trip" tab at the top.

Asiana Airline

  1. Access Your Booking

Enter your booking reference number, e-ticket number, and last name to access your reservation.

Asiana Airline My Trip Window

  1. Select Your Flight

Select the flight you want to cancel and click the "Cancel Reservation" button.

  1. Follow the Prompts

Follow the prompts on the screen to cancel your reservation. Depending on the fare type and the time of cancellation, you may be eligible for a refund or credit for future travel.

  1. Confirm Cancellation

Confirm the cancellation and review any applicable fees or refunds.

Asiana Airlines Cancellation and Refund Policy FAQ's

To cancel your Asiana airline flight ticket, you have two option, either by online website or through contacting their customer care service number. You can cancel your flight ticket and get refund through calling customer serive office (1-800-227-4262).

Similarly, just like you cancel your flight ticket, you request refund of your Asiana airline resrvation. But, for getting refund, your ticket should be refundable or should follow refund policy.

For any airline, if you have made your flight reservation prior to one week of your departure and cancel it within 24 hours, then you can cancel or change it. This will not charge any cancellation or changing fee.

If you cancel or make changes to non-refundable tickets of any airline or Asiana airline flight tickets, then it should be done prior to your departure. Doing any changes or cancellation before one week can get your flight credits.

Making any cancellation or changes of basic eonomy flight class is not permitted. But, if you cancelledit within 24 hour risk-free period, then you will not pay any cancellation fee. Otherwise, you will lose all your ticket price amount.


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