Cancellation Policy

AlbaStar's cancellation policy allows passengers to cancel their flight reservations and receive a refund, subject to certain conditions and fees. Here are the details of AlbaStar's cancellation policy:(https://albastar.es/en/delays-and-cancellations/)

1. Refundable vs. Non-Refundable Tickets: The type of ticket you purchased will determine whether you are eligible for a refund. Refundable tickets can be canceled and refunded without penalty, while non-refundable tickets may have fees and restrictions associated with cancellation.
2. Time Limits: AlbaStar requires passengers to cancel their flights at least 24 hours before the scheduled departure time to be eligible for a refund. Cancellations made after this time may result in fees and restrictions.
3. Cancellation Fees: If you cancel a non-refundable ticket, you may be subject to a cancellation fee, which will vary depending on the fare class and route. Passengers are advised to check the airline's website for information on cancellation fees.
4. Refund Process: If you are eligible for a refund, AlbaStar will process your refund within 7-10 business days using the original form of payment used to purchase the ticket.

Things to Remember 

1. Refundable tickets can be canceled and refunded without penalty, while non-refundable tickets may have fees and restrictions associated with cancellation.
2. Cancellations must be made at least 24 hours before the scheduled departure time to be eligible for a refund.
3. Passengers may be subject to cancellation fees if they cancel a non-refundable ticket.
4. The refund process may take up to 7-10 business days, using the original form of payment used to purchase the ticket.
5. The specific terms and conditions of AlbaStar's cancellation policy may vary depending on the fare class, route, and other factors, so passengers should check the airline's website for up-to-date information and contact customer service with any questions or concerns.

Ways to cancel a flight

AlbaStar offers several ways for passengers to cancel their flight reservations, depending on their preferences and the specific circumstances of their booking. Here are the ways to cancel an AlbaStar flight:

Online:

Passengers can cancel their flight reservations online through the Manage Booking feature on AlbaStar's website or mobile app. This option allows passengers to quickly and easily cancel their flight from their devices.

Over the phone:

Passengers can cancel their flight reservations by calling AlbaStar's customer service team. This option allows passengers to speak directly with a representative and receive assistance with the cancellation process.

At the airport:

Passengers can cancel their flight reservations in person at the airport by visiting the AlbaStar check-in counter or customer service desk. This option may be necessary for circumstances like last-minute cancellations or changes.

Cancellation due to Weather

If your AlbaStar flight is canceled due to weather conditions, the airline will typically offer you the option to rebook your flight later or receive a full refund. Passengers should check the airline's website or contact customer service for more information on their options and any applicable fees or restrictions. It is important to note that weather-related cancellations are outside of the airline's control, and AlbaStar may not be responsible for any additional expenses or losses incurred due to the cancellation. Passengers must purchase travel insurance to protect themselves during unexpected cancellations or other travel disruptions.

Refund Policy

1. Refundable vs. Non-Refundable Tickets: The type of ticket you purchased will determine whether you are eligible for a refund. Refundable tickets can be canceled and refunded without penalty, while non-refundable tickets may have fees and restrictions associated with cancellation.
2. Cancellation Time Limits: AlbaStar requires passengers to cancel their flights at least 24 hours before the scheduled departure time to be eligible for a refund. Cancellations made after this time may result in fees and restrictions.
3. Refund Processing Time: If you are eligible for a refund, AlbaStar will process your refund within 7-10 business days using the original form of payment used to purchase the ticket.
4. Other Refundable Fees: Passengers may be eligible for a refund of additional fees, such as baggage or seat selection fees, if they cancel their flight reservations within the suitable time frame and meet the other requirements for a refund.

Steps to Cancel a Flight

Step 1. Visit AlbaStar's website (https://albastar.es/en/)  

Step 2. Scroll down, look for "ASSISTANCE," and click "Delays and cancellations."

Step 3. Then click on " appropriate form."

Step 4. Then a form will be opened, now fill in the rest of the details required.(passenger-claims-form)

Step 5. Follow the prompts to cancel your flight reservation, including providing a reason for cancellation.

Step 6. If applicable, review the cancellation fees and refund policies and confirm the cancellation.

Step 7. If you are eligible for a refund, AlbaStar will process your refund within 7-10 business days using the original form of payment used to purchase the ticket.