Cancellation Policy

Passengers are allowed to cancel their flight ticket, however, special fares may limit the passenger from exercising their right to cancel their reservation. The cancellation policy for various ticket fare is as follows:

• ‘web’ and ‘basic’ fare – this fare ticket is non-refundable. Taxes and other services previously purchased shall be reimbursed upon cancellation (subject to 16.00 Euro administration penalty). This rate is excluding the administration fee (5.00 Euro).
• ‘star’ fare – this fare is refundable (subject to 15 Euro administration penalty) 
• ‘smart’ fare – this fare is non-refundable. Tax and other services previously purchased will be reimbursed upon cancellation (subject to 16€ administration fee). The cancellation must be communicated within 12 hours before the departure of the flight. 
• ‘Resident only’ and ‘non-resident’ fare – this fare is refundable

Refund Policy

Passengers can request a refund, however, this can only be requested before the departure of the flight and not after.  Moreover, the refund will depend on the find of ticket type passengers purchased. The airline will only provide refund in the currency in which the ticket was purchased. Moreover, the refund will be made to the credit/debit card used to make the purchase.