Cancellation Policy

If the flight gets cancelled or causes you to miss a connecting flight, then the passengers have the opportunity to rebook the flight, extend the validity of the ticket, re-route you to the destination intended, or make a refund in accordance with the conditions of carriage. Passengers can cancel the ticket if they wish too, however, refund will be made in accordance with the fare rules. If no portion of the ticket is used by the passenger then an amount equal to the fare paid is refunded, however service charge and cancellation fees are deducted. 

 Refund Policy

The airline will refund the ticket or any unused portion of the ticket in accordance with the fare rules. If no portion of the ticket is used by the passenger then an amount equal to the fare paid is refunded, however service charge and cancellation fees are deducted. Moreover, the airline will process the refund of a ticket in accordance with the conditions attached to the ticket purchased by the passenger. Lastly, refund of the ticket will only be made to the ticket holder or the individual who paid for the ticket. In case a passenger bought the ticket through an Agent, then the agent is required to submit the refund request. 

For more information please check Article 10 of General conditions of carriage.