Air Seychelles Cancellation and Refund Policy
IATA : HM
ICAO : SEY
CallSign : SEYCHELLES
Founded : 1977
Key people : Remco Althuis (CEO)
Country : Seychelles
Office Address : Air Seychelles Ltd Head Office International Airport
City : Victoria
State : Mahé,
Zip Code : P.O.Box 386
Phone number : +248 4 39 10 00
Airline Official Website : https://www.airseychelles.com/
Air Seychelles understands that travel plans can change unexpectedly, so the airline has a flexible cancellation policy allowing passengers to change or cancel their bookings. However, the airline recommends that passengers check the fare conditions and restrictions before making any booking changes.
The cancellation fees for Air Seychelles flights depend on the type of fare and the time of cancellation. Passengers can cancel their bookings without incurring any costs if they do so within 24 hours of booking. Beyond that time frame, the airline charges a cancellation fee based on the fare type.
If passengers cancel their booking, they may be eligible for a refund, depending on the fare conditions. Refunds are processed in the same currency and the same form of payment used for the original booking. However, the processing time for refunds may vary, depending on the payment method and the bank's processing time.
Things to Remember
- The refund amount depends on the fare rules of your ticket.
- Non-refundable tickets cannot be canceled and will not be refunded.
- For a full refund of a refundable ticket, you must cancel it before the flight's departure time.
- If you do not show up for your flight and do not cancel it beforehand, you will not receive a refund.
- Canceling your ticket as soon as possible is recommended to avoid any penalties or fees.
Ways to cancel a flight
Passengers can cancel their bookings by visiting the Air Seychelles website and following the instructions provided.
Over the phone:
Passengers can call the Air Seychelles Contact Centre and speak to a customer service representative to cancel their booking.
At the airport:
Passengers can cancel their booking at the airport by visiting the Air Seychelles ticket counter.
Through a travel agent:
Passengers who made their bookings through a travel agent should contact their agent to cancel their booking.
Cancellation due to Weather
Air Seychelles may cancel flights due to weather conditions that may affect the safety of passengers and the aircraft. In such cases, passengers will be informed of the cancellation and offered alternative flight options. It is advisable to check the airline's website or contact their customer service for the latest updates on flight status in case of weather-related disruptions.
Here are some key points to keep in mind regarding Air Seychelles' refund policy:
- Refunds are subject to fare rules: Your refund eligibility will depend on your ticket fare rules. For example, some fares may be non-refundable, while others may have a cancellation penalty.
- Refunds for unused tickets: You may be eligible for a refund if you have a new ticket. However, the refund amount will depend on your ticket's fare rules.
- Refunds for partially used tickets: If you have partially used your ticket, you may still be eligible for a refund for the unused portion. Again, the refund amount will depend on your ticket's fare rules.
- Processing time for refunds: Air Seychelles aims to process refunds within 20 business days of receiving the refund request.
- Refund requests must be made in writing: To request a refund, you must submit a refund request to Air Seychelles. You can find more information about the refund process on the Air Seychelles website.
Steps to Cancel a Flight
Step 1. Go to the Air Seychelles homepage (https://www.airseychelles.com/)
Step 2. Select "My trips" from the drop-down menu.
Step 3. Enter your booking reference and last name in the fields provided, then click "Retrieve Booking."
Step 4. Select the flight you wish to cancel and click "Cancel Booking."
Step 5. Follow the prompts to confirm your cancellation and any refund options available.
Air Seychelles Cancellation and Refund Policy FAQ's
You can contact Air Seychelles call center on +248 4391000
The refund is processed within 60 business days of receipt of the refund application.
Yes, you can. To give flexibility to the passengers, Air Seychelles allows cancellation of the reservation without penalty if it is cancelled within 24 hours of booking.