Air Serbia Airlines Cancellation and Refund Information
IATA : JU
ICAO : ASL
CallSign : AIR SERBIA
Founded : 17 June 1927
Key people : Duncan Naysmith (CEO) | Declan Keller (COO)
Country : Srbija
Office Address : Air SERBIA a.d. Beograd, Jurija Gagarina 12, 11070 Novi Beograd, Srbija
City : Jurija Gagarina 12
State : Novi Beograd,
Zip Code : 11070
Phone number : + 1 (888) 3909847
Airline Official Website : http://airserbia.com/en/
Air Serbia's cancellation policy allows passengers to cancel their tickets in certain circumstances. Still, the fees and conditions associated with cancellation vary depending on the fare type and timing.
If you have a refundable fare, you may be able to cancel your ticket for a full refund, though you may be subject to fare differences or applicable taxes and fees.
If you have a non-refundable fare, cancellation fees may apply. The amount of the fee depends on the fare type and the timing of the cancellation. For example, if you cancel your ticket within 24 hours of booking, you may be eligible for a full refund. However, a cancellation fee will likely apply if you cancel after 24 hours of booking.
In addition to the cancellation fees, some fares may have additional conditions or restrictions related to cancellation or changes. Hence, carefully reviewing the fare rules and conditions before booking your ticket is essential.
To cancel your ticket, contact Air Serbia's customer service team or the travel agency you booked your ticket through. Refunding may take some time, and fees or penalties may apply depending on the fare rules and conditions.
Things to Remember
- Your ticket's specific terms and conditions will determine if and how you can cancel your flight and receive a refund.
- If you cancel your flight within 24 hours of booking and the flight is more than seven days away, you may be eligible for a full refund.
- You may be subject to cancellation fees if you cancel your flight outside the 24-hour window or within seven days of departure.
- The cancellation fee amount will depend on the fare type and your ticket's specific terms and conditions.
- Refunds will generally be credited back to the original form of payment within 7-10 business days.
- If Air Serbia cancels your flight, you may be eligible for a full refund or the option to rebook on another flight.
- It's essential to review your ticket's specific terms and conditions before making any changes or cancellations to your booking.
Ways to cancel a flight
The easiest and most convenient way to cancel your Air Serbia flight is through the airline's website. Log in to your account, access the 'My Booking' section, and select the flight you want to cancel. Then, follow the prompts to cancel your flight, and confirm your cancellation. You can do this from the comfort of your home without speaking to anyone or waiting in line.
Over the Phone
If you prefer to speak to someone directly, you can cancel your Air Serbia flight over the phone. Call the airline's customer service team, provide your booking details, and explain that you want to cancel your flight. The representative will guide you through the process, and once your cancellation has been confirmed, you will receive a confirmation email.
If you're uncomfortable using the website or speaking over the phone, you can also visit the Air Serbia customer service desk in person. Here, you can explain that you want to cancel your flight, and the representative will guide you through the process. This is an excellent option if you prefer to speak to someone face-to-face or if you need to cancel your flight at the last minute.
Finally, if you're always on the go and must cancel your Air Serbia flight quickly and easily, you can use the airline's mobile app. This app allows you to manage your booking and cancel your flight directly from your smartphone or tablet. You can download the app from the App Store or Google Play.
Cancellation due to Weather
Air Serbia understands that weather conditions can sometimes disrupt travel plans, and the airline has policies to handle cancellations due to Weather. Here's what you need to know:
If your Air Serbia flight is canceled due to weather conditions, the airline will typically provide you with the option to rebook on another flight or receive a refund.
If you rebook your flight, Air Serbia will do its best to accommodate your needs and find an alternative flight that works for you. Depending on availability, you may be able to fly on the same day or later.
If you prefer to receive a refund, Air Serbia will generally provide a full refund of the fare paid for the canceled flight. The refund will usually be credited back to the original form of payment within 7-10 business days.
If you have purchased travel insurance, you may be able to file a claim for any expenses incurred due to the flight cancellation, such as hotel accommodations or transportation to and from the airport.
Air Serbia Fee for Cancellation:
|Fare Type||Cancellation Fee|
Generally no fee, but it may be subject to fare differences or taxes/fees
|Non-refundable, canceled within 24 hours of booking||
|Non-refundable, canceled after 24 hours of booking||A cancellation fee applies; the amount varies depending on fare type and timing of the cancellation|
It's important to note that specific fare types may have different cancellation policies and fees, so passengers should review the fare rules and conditions carefully before booking their tickets to understand their fare cancellation policies and fees. In addition, some exceptions or exceptional circumstances may also apply, so passengers should contact Air Serbia's customer service team or the travel agency they booked their ticket through for assistance.
Air Serbia: Policy for Domestic and International
Here is the Air Serbia policy for domestic and international flights, presented in a table format:
|Policy||Domestic Flights||International Flights|
|Baggage Allowance||One piece of up to 23kg||One piece of up to 23 kilograms ( economy class)or two pieces of up to 23kg each (business class)|
|Carry-On Allowance||One piece of up to 8kg||One piece of up to 8kg|
|Seat Selection||Available for free||Available for free|
|In-Flight Entertainment||not Available||Available on long-haul flights|
|Food and Beverage||Available for purchase||Complimentary meals and beverages on long-haul flights; available for purchase on short-haul flights|
|Refund Policy||Refunds are available for unused tickets, canceled flights, and other exceptional circumstances according to fare rules and conditions.||Refunds are available for unused tickets, canceled flights, and other exceptional circumstances according to fare rules and conditions.|
Changes permitted for a fee according to fare rules and conditions
|Approved modifications for a fee according to fare rules and conditions|
|Face Masks||Required during flight||Required during flight|
It's important to note that specific fare types may have different policies and conditions, so passengers should carefully review their tickets and the airline's guidelines before their flight. Additionally, some policies may be subject to change, so passengers should check the airline's website or contact customer service for the most up-to-date information.
Air Serbia's refund policy is as follows:
- Passengers may be eligible for a refund if Air Serbia cancels their flight or if there is a significant schedule change.
- If a passenger cancels their flight, the refund amount will depend on the fare type and the time of cancellation.
- Passengers can cancel their flight and request a refund up to 24 hours before the scheduled departure time.
- Refunds for canceled flights or significant schedule changes will be processed automatically, while refunds for voluntary cancellations must be requested through Air Serbia's customer service department.
- Refunds are typically processed within 7-14 business days but may take longer, depending on the payment method and bank processing times.
- Passengers who have purchased a non-refundable fare may be eligible for a partial refund if they cancel their flight within 24 hours of booking and the scheduled departure time is at least seven days away.
- Passengers should check Air Serbia's website for the most up-to-date information on the refund policy, including fees and restrictions.
Passengers should know that certain fare types, such as promotional or discounted fares, may have more restrictive refund policies. Therefore, it is recommended to carefully review the fare rules and cancellation policy before booking a flight on Air Serbia.
Apart from this, there is a Refund Form (https://www.airserbia.com/en/footer_menu/support/refund-form)
Steps of Air Serbia Cancellation
Step 1. Open the official website of Air Serbia (http://www.airserbia.com/)
Step 2. Click on "My Reservation"
Step 3. Provide your booking code and Surname.
Step 4. Select "Cancel": Once you've found your booking, select the "Cancel" option.
Step 5. Review cancellation policy: Before proceeding, review the policy to understand any fees, restrictions, or conditions related to cancellation or changes.
Step 6. Confirm cancellation: Confirm that you wish to cancel your ticket and follow the prompts to complete the cancellation process. Depending on the fare type and timing of your cancellation, you may be subject to a cancellation fee or other conditions.
Step 7. Check for refund eligibility: If you're eligible, check your account or email for confirmation and follow any instructions for processing the refund.
Air Serbia Cancellation and Refund Policy FAQ's
Follow these steps to cancel your flight at the airport:-
- First of all, you need to go to the airport where you have decided to board the flight
- After that, you need to visit Air Serbia ATO (Airport Ticket Office)
- You can talk face to face with the Air Serbia executive. After this, you can ask him or her to cancel your flight tickets. Keep in mind that refund will be credited back to the same debit card or credit card via which you had made the payment
If you cancel immediately after booking then you will get your refund within 24 hours. Otherwise, you will get it after 7 days. This can vary according to your class fares.
Yes, you can cancel your ticket. But you will get a refund for only those tickets which are refundable. If you have non-refundable tickets then you can cancel your ticket but you will not get any amount.
You will be informed if there will be a cancellation of flights. It would be informed via email or phone. If your flight gets canceled then you will not get refunded. You can get the chance of booking other flights of the Air Serbia network only except New york. Moreover, if you do so then you will not have to pay any amount for booking and you can do this change for free.
However, if you do not get a preferred date for booking then either you can get money or a voucher. This voucher will be available for a certain period. If you do not get your refund then you can contact Air Serbia teams who resolve customer problems. Below the article, you can get customer care numbers.