Cancellation Policy

Air Niugini's cancellation policy allows passengers to change or cancel their flights, subject to specific terms and conditions and any applicable fees. Passengers can change or cancel their Air Niugini flight through the airline's website, mobile app, or customer service center, with the ability to receive a refund or credit based on the fare type and time of cancellation. Air Niugini offers different flight fare types, each with its change and cancellation policy. For example, passengers who purchase a flexible or semi-flexible fare may be able to change or cancel their flight without incurring any fees. In contrast, passengers who buy non-refundable or restricted food may be subject to fees or restrictions for changing or canceling their flight. Therefore, it is essential for passengers to check the specific terms and conditions of their fare type before changing or canceling their flight and to contact the airline's customer service center for assistance with any questions or concerns. Additionally, passengers are advised to check their travel insurance policy, as it may provide coverage for cancellations or changes due to unforeseen circumstances such as illness or weather disruptions.

Things to Remember 

1. Air Niugini offers different fare types, each with a change and cancellation policy.
2. Passengers may be subject to fees or restrictions for changing or canceling their flight, depending on their fare type.
3. Passengers should check their fare type's specific terms and conditions before changing or canceling their flight.
4. Passengers can change or cancel their Air Niugini flight through the airline's website, mobile app, or customer service center.
5. Passengers are advised to check their travel insurance policy for coverage of cancellations or changes due to unforeseen circumstances.

Ways to cancel a flight

Air Niugini offers several ways for passengers to cancel their flights, depending on their preference and the specific circumstances of their cancellation. Here are the different ways that passengers can cancel their Air Niugini flight:

Online:

Passengers can cancel their Air Niugini flight through the airline's website by accessing their booking and following the prompts to cancel the flight.

Mobile app:

Passengers can also cancel their Air Niugini flight through the airline's mobile app, which can be downloaded for free on iOS and Android devices.

Customer service center:

Passengers can call Air Niugini's customer service center to cancel their flight, with representatives available 24/7 to assist with any questions or concerns.

Airport counter:

Passengers already at the airport can cancel their flight at the Air Niugini counter, with representatives available to assist and process any applicable refunds or credits.

Cancellation due to Weather

If Air Niugini cancels a flight due to weather conditions, passengers may be entitled to a refund or credit, depending on the fare type and specific circumstances. In addition, Air Niugini may offer alternative travel arrangements or accommodation for affected passengers in some cases. Passengers should contact the airline's customer service center for assistance in the event of a weather-related cancellation and to check their fare type's specific terms and conditions for any applicable refund or credit policies.

Refund Policy

Air Niugini's refund policy allows passengers to receive a refund or credit for their canceled flight, subject to their fare type's specific terms and conditions and the time of cancellation. Passengers can request a refund or credit for their canceled Air Niugini flight through the airline's website, mobile app, or customer service center.

The refund or credit amount may vary based on the fare type and the time of cancellation. For example, passengers who purchased a flexible or semi-flexible fare may be entitled to a full refund or credit. In contrast, passengers who purchased a non-refundable or restricted fare may be subject to fees or restrictions for their refund or credit.

It is essential for passengers to check the specific terms and conditions of their fare type before requesting a refund or credit and to contact Air Niugini's customer service center for assistance with any questions or concerns. Additionally, refunds or credits may take several weeks to process, so passengers should be prepared for delays in receiving their refund or credit.

Steps to Cancel a Flight

Step 1. Go to the Air Niugini website: Open your web browser and go to the Air Niugini website at www.airniugini.com.pg.

Step 2. Click on "Manage Booking": From the homepage, click on the "Manage Booking" tab at the top.

Step 3. Enter your booking details: Enter your booking reference number and last name in the fields provided, and click the "Manage Booking" button.

Step 4. Select the flight to cancel: Select the flight you want to cancel from the list of flights associated with your booking.

Step 5. Follow the prompts to cancel your flight: Follow the prompts provided to cancel your flight. Be sure to provide all necessary information and follow the instructions carefully to ensure your cancellation is processed correctly.

Step 6. Check for confirmation: After canceling your flight, check for confirmation of the cancellation and any applicable refunds or credits.