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Air New Zealand Cancellation and Refund Policy




Founded : 26 April 1940

Key people : Greg Foran, CEO

Country : New Zealand

Office Address : Air New Zealand, 185 Fanshawe Street

City : Auckland

State : Auckland,

Zip Code : 1010

Phone number : +1 800 400 0153

Airline Official Website :

Air New Zealand Cancellation Policy

If you cancel your booking before your flight departure, then Air New Zealand will pay an adult or child $300 as a cancellation fee. However, infant traveling has fully refundable tickets. If your flight got canceled, the keys are non-refundable, but you can use them for future Air New Zealand reservations. In the case of no-shows, you cannot use it for any alternative airline reservation or rebook for further travel. Air New Zealand has a 24-hour cancellation policy for getting a full refund. You should cancel it within 24 hours of initial purchase, and booking that ticket was made one week before departure.

Moreover, the airline charges $150, changing the fee for adults or children for economy reservations. Therefore, you can easily change your infant fare booking without additional cost. While if you want to change your reservation to an upper-class fare, no changing fee is applied. And all Air New Zealand tickets are not transferable to any other person.

Things to Remember 

  1. Fees and restrictions may apply for cancellations.
  2. Passengers can cancel online or through customer service.
  3. Refund options include a refund to the original form of payment or a travel voucher.
  4. It's recommended to cancel as early as possible to avoid fees or restrictions.

Ways to cancel a flight

Air New Zealand offers several ways for passengers to cancel their flight reservations. Here are the ways to cancel a flight with Air New Zealand:


Passengers can cancel their flight reservations online through the airline's website or mobile app by accessing the "Manage Booking" feature. This option allows passengers to quickly and easily cancel their reservation, view their refund options, and receive a confirmation of the cancellation.

Customer Service

Passengers can also cancel their flight reservations by contacting the airline's customer service by phone or email. The customer service representative will assist the passenger with the cancellation and provide information on the refund options and any applicable fees.

Ticket Office

Passengers can also cancel their reservation in person at an Air New Zealand ticket office. This option is helpful for passengers who prefer to handle the cancellation process in person and need assistance with the refund options.

Cancellation Due to Weather

In the event of a flight cancellation due to weather, Air New Zealand will typically provide passengers with the following options:


Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will try to accommodate passengers on the earliest available flight.


Passengers who choose not to rebook can receive a full refund of their ticket price. The refund will be credited back to the original form of payment.

Air New Zealand Refund Policy

Air New Zealand provides a refund if your reservation is refundable or local legislation requests a refund when a flight is canceled. You can see whether your fare type is refundable through the receipt page in your E-ticket. The airlines provide rebates, and the law applies to/from/ within or via the US, regardless of country of residence or purchase. Therefore, you could request a refund if your Air New Zealand reservation was refundable. But, if you use any part of the ticket, it will be declared a non-refundable ticket. If you're purchasing a refundable fare through a credit, then any refund will be transferred in its original form that was used to purchase the refundable food. Moreover, if you pay any portion through credit, it will be returned in the condition of credit and can be used until it expires.

Steps to Cancel a Flight

Step 1: Visit the Air New Zealand website

The first step in canceling your Air New Zealand flight is to visit the airline's official website. Once on the homepage, click the "Manage bookings" tab, which will take you to the "Manage bookings" page.

Air New Zealand tab

Step 2: Enter your booking reference number and last name

Enter your booking reference number and last word on the "Manage bookings" page to access your booking. Your booking reference number is a six-digit code Air New Zealand provided you with when booking your flight.

Air New Zealand manage booking tab

Step 3: Select the flight you want to cancel

Once you've accessed your booking, you will see a list of your upcoming flights. Select the flight you want to cancel and click on the "Cancel" button next to it.

Step 4: Confirm the cancellation

After you click the "Cancel" button, Air New Zealand will ask you to confirm the cancellation. Before confirming, ensure you read the cancellation policy and understand the terms and conditions. If you're eligible for a refund, Air New Zealand will provide you a full refund or credit for your canceled flight.

Air New Zealand Cancellation and Refund Policy FAQ's

Air New Zealand reservation can be cancelled for higher class of service such as Flexi fare and business classes. This type of class tickets are refundable and you can cancel without nay cancellation fee.

For doemstic flight booking, you can chnage or cancel your flight before 1 hour of flight departure. And for international flights, you should do cancellation before 24 hours before departure. However, in both route it is without any cancellation fee and after the pick-up time, the tickets are not refundable.

You can cancel your FlexiDate flight tickets for getting refund. However, there is no refund on Zealand airline domestic flight reservations.

If you have buy Air New Zealand non-refundable tickets, then you will not get any refund or credit. But, if the airline cancelled your flight, then you request refund of your intinerary.

You can expect your refund within 7 to 10 business days. However, the days may vary as per the present situations.


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