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Air India Express Cancellation and Refund Policy




Founded : 2004

Key people : Campbell Wilson (Chairman) Aloke Singh (CEO)

Country : India

Office Address : Air-India Express Building Gandhi Square, DH Road Kochi

City : Kochi

State : Kerala,

Zip Code : 682 016

Phone number : 080-46662222

Airline Official Website :

Air India Express Cancellation Policy

Air India Express has developed a cancellation policy under which you can cancel your flight ticket within the first 24 hours of booking your flight; if you forget to cancel your ticket, you can cancel it until before your Express India flight departure, but the airline will charge you a small cancellation fee for  India Express 24-Hour Cancellations

The full refund is allotted if the ticket is canceled within 24 hours of purchase and the difference between departure and booking date is seven or more days.

Under Air India Express's 24-hour cancellation policy, you can cancel any flight within 24 hours of booking and receive a full refund if the flight departs at least seven days later (i.e., after 168 hours). This policy applies to all types of fares. However, passengers who cancel their flight within seven days of travel or more than 24 hours after purchasing their ticket will be charged a fee. 

Things to Remember 

  1. Fees and restrictions may apply for cancellations.
  2. Passengers can cancel online or through customer service.
  3. Refund options include a refund to the original form of payment or a travel voucher.
  4. It's recommended to cancel as early as possible to avoid fees or restrictions.

How to cancel a flight

If you need to cancel an Air India Express flight, there are several ways depending on the airline's policies and your personal preferences.

Air India Express cancels booking online.

Air India Express provides a convenient online platform for managing your flight reservations.

Air India Express cancels the booking via phone.

If you prefer a more personalized approach or encounter any issues with online cancellation, contacting Air India Express' customer service is an excellent option.

Air India Express cancels the booking In Person.

You can visit an Air India Express ticket office or customer service desk in Person if you prefer face-to-face assistance.

Cancellation Due to Weather

In the event of a flight cancellation due to weather, Air India Express will typically provide passengers with the following options:


Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will try to accommodate passengers on the earliest available flight.

Air India Express Refund Policy

The airline has mentioned on its website that it does not offer refundable fares, as it helps keep its food low for all passengers. Still, the airline provides refunds based on when you cancel your ticket after charging the cancellation fee mentioned above. However, you will be entitled to a full refund if:

  1. You withdraw your flight at least 60 days before departure.
  2. You cancel a flight within 24 hours if it departs at least seven days later.
  3. Your flight is canceled by the airline itself
  4. If your flight is delayed by at least 2 hours.
  5. Your flight has been rescheduled, and the new flight does not suit you.
  6. You are forced to cancel your flight due to serious illness, death, jury duty, etc., provided you can produce satisfactory documentary evidence, and the airline agrees.

Steps to Cancel a Flight

Step 1. Visit the Airline's Website

Visit the Air India Express website and log in to your account.

Step 2. Go to Manage

Once you have logged in, go to the "Manage" section of the website. This section will allow you to view your booking details and make changes, including cancellations.

Air India Express tab

Step 3. Enter your booking reference number and last name.

Air India Express Manage booking window

Step 4: Select the Flight You Want to Cancel

Once you've entered your booking details, select the flight you want to cancel from the list of reservations. You will then be prompted to confirm your selection.

Step 5: Review Your Flight Details

Before you cancel your flight, take a moment to review your reservation details, including the flight number, departure and arrival times, and any additional services that you may have purchased.

Step 6: Confirm Your Cancelation

Click on the "Cancel Flight" button. You will then be prompted to confirm your cancellation and receive a confirmation email once your cancellation is complete.

Air India Express Cancellation and Refund Policy FAQ's

Yes, you can cancel your Air India Express flight.

Air India Express provides online cancellation options through their official website. You can also cancel your flight by contacting their customer service via phone or by visiting their ticketing office.

The refund policy for Air India Express depends on the fare type and the time of cancellation.

Air India Express may charge cancellation fees for certain fares or if you cancel your flight close to the departure date.


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