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Air France Cancellation and Refund Policy




Founded : 7 October 1933

Key people : Anne Rigail (CEO)

Country : France

Office Address : 45, rue de Paris / 95747 Roissy CDG Cedex.

City : Paris

State : Tremblay-en-France,

Zip Code : 95747

Phone number : +33 (0)1 41 56 78 00.

Airline Official Website :

Air France's Cancellation policy

Air travel plans can change unexpectedly, and sometimes, you may need to cancel your flight. In such cases, it's essential to understand the airline's cancellation policy to avoid any penalties or fees. In this guide, we'll cover Air France's cancellation policy and what you need to know before canceling your flight. Cancellation of your flight if something comes up and you cannot make it to the flight can be done. The tickets need to be canceled from the medium through which it was booked, the official website, mobile app, or a third-party agency. 

A refund can be requested for your cancellation. The refund amount and the charges of cancellation fees depend on your ticket. Tickets have different natures depending on the destination, the booking medium, and other factors. If Air France cancels your flight, you may be eligible for a full refund or a rebooking on a later flight. Air France will also provide you with accommodation and meals if necessary.

Things to Remember 

  1. Fees and restrictions may apply for cancellations.
  2. Passengers can cancel online or through customer service.
  3. Refund options include a refund to the original form of payment or a travel voucher.
  4. It's recommended to cancel as early as possible to avoid fees or restrictions.

Ways to cancel a flight

Air France Airlines offers several ways for passengers to cancel their flight reservations. Here are the ways to cancel a flight with Air France Airlines:


One of the easiest and most convenient ways to cancel a flight is through the airline's website. Most airlines have a section on their website that allows you to manage your booking, including withdrawing your flight.


If you prefer to speak to a representative, you can cancel your flight over the phone. Most airlines have a customer service phone number that you can call to cancel your flight.


If you prefer face-to-face interaction, you can cancel your flight in person at the airline's ticket counter or customer service desk.

Cancellation Due to Weather

In the event of a flight cancellation due to weather, Air France Airlines will typically provide passengers with the following options:


Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will try to accommodate passengers on the earliest available flight.


Passengers who choose not to rebook can receive a full refund of their ticket price. The refund will be credited back to the original form of payment.

Refund policy

For the tickets which permit an appropriate refund for the corresponding cancellation, you can claim your refund via the official website, mobile app, or a third-party agency. 

Air France Refund Policy

Air France's refund policy depends on the type of ticket you have purchased and the reason for cancellation or delay. If you have purchased a refundable fare, you can cancel your flight and get a full refund minus any applicable fees. Refundable fares are generally more expensive than non-refundable fares, but they provide greater flexibility in case of changes or cancellations. If you have purchased a non-refundable fare, you may still be eligible for a refund, depending on the circumstances of the cancellation or delay. If Air France cancels your flight, you may qualify for a full refund or a rebooking on a later flight. Air France will also provide you with accommodation and meals if necessary.

Steps to Cancel a Flight

Step 1. Visit the Airline's Website

Visit the Air France Airlines website and log in to your account.

Step 2. Go to My Bookings

Once you have logged in, go to the "My Bookings" section of the website.

Air France tab

Step 3. Enter your booking reference number and last name.

Air France manage booking tab

Step 4. Select the Flight to Cancel

Select the flight that you want to cancel from your list of bookings. Then, check the flight details, such as the date, time, and route, to ensure you balance the correct flight.

Step 5. Cancel the Flight

Follow the prompts to cancel the flight. You may be asked to provide a reason for the cancellation. You may also be charged a cancellation fee, depending on the fare type and the time of cancellation.

Step 6. Confirm the Cancellation

Once you have completed the cancellation process, you will receive a confirmation email from Africa World Airlines. Make sure to keep a copy of this email for your records.

Air France Cancellation and Refund Policy FAQ's

Yes, you will be entitled to a refund even if you’ve used any other payment method other than credit or debit card, given all terms and conditions are met. You will just have to provide your IBAN number or bank statement details. 

If you have booked your flight using a voucher, you can get your voucher refunded as it is if the flight is canceled by the airline. If you cancel the flight, you will get your voucher refunded based on your ticket amount. 

Sometimes the servers run slow and there are some other technical issues. If you have requested a refund, the airline will surely process it and it will be reflected soon. You don’t need to make a request again. 

For a non-refundable ticket, the taxes you paid for will be refunded to you. You can check the fare conditions on your ticket and also on the official website via my bookings section. 

Yes, before you make a request for a refund, you will have to first cancel your online check-in. Online check-in can be canceled up to 60 minutes before your flight. 


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