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Air Canada Cancellation and Refund Policy




Founded : 10 April 1937

Key people : Vagn Sørensen (Chairman) | Calin Rovinescu (President & CEO)

Country : Canada

Office Address : Air Canada Centre P.O. Box 14000, Station Airport Dorval, Québec H4Y 1H4

City : Québec

State : Québec,

Zip Code : H4Y 1H4

Phone number : 1 (888) 247-2262

Airline Official Website :

Air Canada Cancellation Policy

Flight cancellations are happening worldwide, and it is something ubiquitous. Passenger can easily cancel their flights whenever there is urgency. Air Canada flights ensure the passengers get that refund once they cancel the flight. They can also contact Air Canada flight customer service in case of any information. If the airlines cancel the flight themselves, the passengers get notifications beforehand. Due to unavoidable circumstances, flight cancellations and delays happen. According to the time of the flight cancellation, the passengers get compensation.

If you initially booked Air Canada flights online, you can cancel the entire booking. Click on “manage my bookings” at the top of the website. There is a link on the cancel booking which you need to follow to cancel the Air Canada flights. Moreover, after the cancellation process is complete, you will receive a confirmation mail.

Things to Remember 

  1. Fees and restrictions may apply for cancellations.
  2. Passengers can cancel online or through customer service.
  3. Refund options include a refund to the original form of payment or a travel voucher.
  4. It's recommended to cancel as early as possible to avoid fees or restrictions.

Ways to cancel a flight

Air Canada Airlines offers several ways for passengers to cancel their flight reservations. Here are the ways to cancel a flight with Air Canada Airlines:


Passengers can cancel their Air Canada Airlines flight online by logging into their account on the airline's website. They can navigate to the "Manage Booking" section, select the flight they want to cancel, and follow the prompts to cancel the booking. Passengers may need to pay a cancellation fee and may be eligible for a refund, depending on the fare type and the time of cancellation.

Call Center

Passengers can cancel their Air Canada Airlines flight by calling its customer service center. The phone number is available on the airline's website and can be used to cancel a booking and ask any questions or concerns about the cancellation process.

Airport Counter

Passengers can cancel their Air Canada Airlines flight in person at the airport. They should visit the airline's ticket counter and ask a representative to cancel their booking. Passengers may need to pay a cancellation fee and may be eligible for a refund, depending on the fare type and the time of cancellation.

Cancellation Due to Weather

In the event of a flight cancellation due to weather, Air Canada Airlines will typically provide passengers with the following options:


Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will try to accommodate passengers on the earliest available flight.


Passengers who choose not to rebook can receive a full refund of their ticket price. The refund will be credited back to the original form of payment.

Air Canada Refund Policy

If you cancel the flight booking within 24 hours of purchase, the airline will refund the ticket price along with a confirmation mail. While booking the flight, you need to be aware of the terms and conditions of the cancellation and refund policy. But, many tickets are non-refundable. In other words, there are certain circumstances under which you will not get any refund on cancellation. You can also get in touch with Air Canada flight customer service.

Air Canada itself processes the eligible refund to the passengers. In addition, it includes the fees for optional services you could not use. Moreover, the airline returns to the original payment method or the travel agency from where you purchased it. Credit card purchases generally take seven days of receipt of the refund request. After that, cash and cheque purchases take around 20 business days for the refund request.

Steps to Cancel a Flight

Step 1. Visit the Airline's Website

Visit the Air Canada Airlines website and log in to your account.

Step 2. Go to My Booking

Once you have logged in, go to the "My Booking" section of the website. 

Air Canada tab

Step 3. Enter your booking reference number and last name.

Air Canada manage booking tab

Step 3. Select the Flight to Cancel

Select the flight that you want to cancel from your list of bookings. Then, check the flight details, such as the date, time, and route, to ensure you balance the correct flight.

Step 4. Cancel the Flight

Follow the prompts to cancel the flight. You may be asked to provide a reason for the cancellation. You may also be charged a cancellation fee, depending on the fare type and the time of cancellation.

Step 5. Confirm the Cancellation

Once you have completed the cancellation process, you will receive a confirmation email from Africa World Airlines. Make sure to keep a copy of this email for your records.

Air Canada Cancellation and Refund Policy FAQ's

In case you have missed a flight the whole ticket price forfeits except for the applicable passenger fee. You will get a refund in the same mode of payment which was originally received.

In case you book your airline ticket through a travel agency or portal, the airline will refund the amount to the travel agency.

A cancellation fee of two hundred dollars is incurred to cancel any non-refundable ticket. The rest fare will be provided as an e-voucher. This voucher can be used to book Air Canada flights in the future.

If a passenger cancels the flight booking within 24 hours of purchasing it, the airlines will refund the price of the ticket. Also, a confirmation mail will be sent to the registered mail-id.

Whenever the airline changes the date or time of your flight, without a notice period of fourteen days, then a refund should be given to you. Moreover, if the flight number is changed, then also the customer gets a refund.


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