Cancellation and Refund Information

Cancellation Policy

Air Arabia will cancel the unused part of the booking, provided that the passengers not checked in the flight. The passenger can cancel the booking, but they may do so in accordance with the terms and conditions of the contract of carriage. Passengers who book the ticket on air Arabia Maroc cannot cancel the ticket. Moreover, some tickets are sold at special fares, these come with conditions attached to them for example it might prevent passengers from cancelling reservation

In case the flight has been cancelled, failed to operate, failed to stop at the destination or stopover, then Air Arabia will pay refund to the passenger. If the passenger has not used any portion of the ticket then an equal amount to the fair paid is refunded. In case they have used some portion of the ticket then the difference between the fare that passenger paid and the applicable fare collected for which the ticked has been used will be refunded. Upon cancellation of a flight, if an alternate flight is not acceptable by the passenger, then the passenger is entitled to a refund.

Refund Policy 

Unless the applicable laws state otherwise air Arabia will refund only in the form of credit, the credit can be used for purchase of tickets. Air Arabia is not required to make monitory refunds.

Air Arabia refunds the fare paid for the passengers ticket, or any unused portion of the ticket. The ticket refund is only made either to the person who is named on the ticket or to the person who has paid for the ticket. This is of course done upon the presentation of satisfactory document and evidence.

Headed Arabia has the right to refuse the refund of a ticket if the application for a refund is made after the validity of the ticket has expired. Moreover, no refund is given to the passenger if they violate the code of conduct on board.