Cancellation Policy

Air Antilles' cancellation policy may vary depending on the type of ticket purchased, but here are some general guidelines:

1. Passengers may cancel their reservation up to 24 hours before departure without penalty.
2. If a passenger cancels their reservation less than 24 hours before departure, they may be charged a cancellation fee.
3. Refunds for canceled reservations are subject to the fare rules of the ticket purchased.
4. Passengers can make changes to their reservation or request a refund online or by contacting Air Antilles' customer service.
5. It's recommended that passengers review the fare rules and cancellation policy before purchasing a ticket with Air Antilles to understand their options in case of changes or cancellations.

Things to Remember 

1. Passengers can cancel their reservation up to 24 hours before departure without penalty.
2. Cancellation fees may apply for cancellations made less than 24 hours before departure.
3. Refunds for canceled reservations are subject to the fare rules of the ticket purchased.
4. Passengers can change their reservation or request a refund online or by contacting customer service.
5. Passengers should review the fare rules and cancellation policy before purchasing a ticket with Air Antilles to understand their options in case of changes or cancellations.

Ways to cancel a flight

Online:

Passengers can cancel their flight online by visiting the Air Antilles website, logging into their account, and accessing the "Manage My Booking" section. From there, they can cancel their flight and follow the prompts to complete the cancellation process.

Contacting customer service:

Passengers can cancel their flight by contacting Air Antilles' customer service directly. This can be done by phone, email, or live chat, and the customer service representative will guide the passenger through the cancellation process and assist with any refunds or rescheduling.

Airport ticket office:

Passengers can visit an Air Antilles ticket office at the airport to cancel their flight in person.

Cancellation due to Weather

If Air Antilles cancels a flight due to weather conditions, passengers may be entitled to specific options depending on the circumstances:

1. If the flight is cancelled due to severe weather, passengers may be entitled to a full refund or the option to rebook their flight for a later date without penalty.
2. If the flight is delayed or canceled due to Weather, but the airline is still able to operate the flight, passengers may be rebooked on the next available flight without penalty.
3. Passengers are advised to check the Air Antilles website or contact customer service for the latest updates on their flight status, and to make alternative travel arrangements if necessary.
4. It's important to note that if a flight is cancelled due to Weather, the airline is not responsible for any additional expenses incurred by passengers, such as hotel stays or meals. Therefore, passengers should consult their travel insurance policy for coverage.

Refund Policy

Air Antilles' refund policy may vary depending on the type of ticket purchased, but here are some general guidelines:

1. Refunds are generally issued for unused tickets, canceled flights, or flight schedule changes by Air Antilles.
2. Refunds for unused tickets or canceled flights may be subject to a cancellation fee or fare rules of the ticket purchased.
3. Refunds for flight schedule changes made by Air Antilles are typically issued automatically and do not require a request from the passenger.
4. Refunds may take up to several weeks to process.
5. Passengers can request a refund online or by contacting Air Antilles' customer service.

Steps to Cancel a Flight

Step 1. Go to airaantilles.com and go to the login page of your booking summary.

 

 

Step 2. To log in, enter your booking confirmation number and the passenger's last name. Any flight reservation that is eligible for cancellation will be displayed in your booking summary with the ‘Claim Refund’ button.

 

Step 3. Select your flight to cancel, and confirm your selection on the following page. 

Step 4. Once your request is completed, you will receive an auto-confirmation email.