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Aeromexico Airlines Cancellation and Refund Policy




Founded : 14 September 1934

Key people : Andrés Conesa Labastida (CEO)

Country : United States

Office Address : 3663 N. Sam Houston Parkway E. Ste. #500

City : Houston

State : Taxes,

Zip Code : 77032

Phone number : 1-800-237-6639

Airline Official Website :

Aeromexico Airline Cancellation Policy

If you have booked through an agency and canceled your reservation with the agency, it is immediately reflected in the Aeromexico system, and the flight is considered withdrawn. If the flight segments are not canceled about four hours before the flight, the passenger might be regarded as a "No Show" passenger. Talking about refunds and cancellation fees, it's pretty simple. 

If one cancels their flight within 24 hours of booking, given that the tickets were booked a minimum of seven days before the flight, then no cancellation charges are applied, and one will get the entire amount refunded. 

On the other hand, if the cancellations are made after 24 hours of booking or anytime within seven days before the flight, cancellation fees will be applied, and the refund will be made by deducting the charges. 

Things to Remember 

  1. Fees and restrictions may apply for cancellations.
  2. Passengers can cancel online or through customer service.
  3. Refund options include a refund to the original form of payment or a travel voucher.
  4. It's recommended to cancel as early as possible to avoid fees or restrictions.

Ways to cancel a flight

Aeromexico airline offers several ways for passengers to cancel their flight reservations. Here are the ways to cancel a flight with Aeromexico airline:


Passengers can cancel their flight reservations online through the airline's website or mobile app by accessing the "Manage Booking" feature. This option allows passengers to quickly and easily cancel their reservation, view their refund options, and receive a confirmation of the cancellation.

Call Center

Call the Aeromexico Airlines customer service hotline if you prefer to speak with a customer service representative to cancel your flight.

Airport Counter

Passengers can also cancel their flights by visiting an Aeromexico Airlines airport counter. The counter is usually located near the check-in or designated area. Passengers must present their travel documents and provide the representative with their booking information to cancel the reservation.

Cancellation Due to Weather

In the event of a flight cancellation due to weather, Aeromexico Airline will typically provide passengers with the following options:


Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will try to accommodate passengers on the earliest available flight.


Passengers who choose not to rebook can receive a full refund of their ticket price. The refund will be credited back to the original form of payment.

Aeromexico Airlines Refund Policy

If you book your flight with a non-refundable ticket, you will not get any refund money back. In other words, according to the rules of their cancellation policy, the passengers having a basic fair ticketClassic fare ticket, and Comfort fare ticket can get refund money back. However, passengers having flexible and premiere tickets can get a full refund. Therefore, if you cancel the key on the departure date, you will not get any refund will stop in that his cover you need to be a cancellation fee. The team can help you with further proceedings, and you will get your refund money back on time. It is a straightforward procedure, and it does not require much documentation. For example, suppose the airline cancels the flight for a technical issue, many corporate factors, or climatic disorders. In that case, the passenger can get the refund back to the original mode of payment. Similarly, if there is a delay in the flight, you can get compensation like an accessible transport facility with complimentary beverages, travel vouchers, and other facilities.

Steps to Cancel a Flight

  1. Visit the Aeromexico Airlines Website

Go to the Aeromexico Airlines website ( and click the "My Trip" tab at the top.

Aeromexico Airline tab

  1. Access Your Booking

Enter your booking reference number, e-ticket number, and last name to access your reservation.

Aeromexico Airline Manage Booking tab

  1. Select Your Flight

Select the flight you want to cancel and click the "Cancel Reservation" button.

  1. Follow the Prompts

Follow the prompts on the screen to cancel your reservation. Depending on the fare type and the time of cancellation, you may be eligible for a refund or credit for future travel.

  1. Confirm Cancellation

Confirm the cancellation and review any applicable fees or refunds.

Aeroméxico Airlines Cancellation and Refund Policy FAQ's

Aeroméxico Airlines' cancellation policy allows passengers to cancel their flight booking within 24 hours of purchase without any penalty. If you cancel your ticket after 24 hours, you may be subject to a cancellation fee, depending on your fare type and route.

The cancellation fee for Aeroméxico Airlines varies depending on the fare type and route. In general, the fee ranges from $100 to $500.

You can cancel your Aeroméxico Airlines flight online through the airline's website or mobile app, or by calling their customer service center.

Yes, if Aeroméxico Airlines cancels your flight, you can get a full refund of your ticket price. You may also be eligible for compensation under certain circumstances, such as if the cancellation was within the airline's control and not due to extraordinary circumstances.


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