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Vistara Cancellation and Refund Policy

IATA : UK

ICAO : VTI

CallSign : VISTARA

Founded : 2013

Key people : Bhaskar Bhat (chairman) Leslie Thng (CEO)

Country : India

Office Address : TATA SIA Airlines Ltd., 10th Floor, One Horizon Centre, Golf Course Road, DLF Phase-V, Sector-43,

City : Gurgaon

State : Haryana,

Zip Code : 122003

Phone number : +91 9289228888

Airline Official Website :

Cancellation Policy

Upon cancellation passengers will get a refund, however, different fare may limit the passenger from exercising their right to cancel their reservation. Business Class Flexi passengers also have the option of cancelling their ticket for free. Furthermore, all refunds will be made in INR. Lastly, you can refer below to check out cancellation charges. 

Please find the cancellation charges when travelling within India:

Cabin Class (Economy) Lite  Standard Flexi
Cancellation charges Only taxes refundable INR 3,000 Free up to 72 hours of departure, INR 3,000 thereafter

 

Cabin Class (Premium)  Value          Standard      Flexi
Cancellation charges INR 3,500 INR 3,000 Free up to 48 hours of departure, INR 3,000 thereafter

 

Cabin Class (Business)  Value           Standard     Flexi
Cancellation charges INR 3,500 INR 3,000 Free up to 24 hours of departure, INR 3,000 thereafter

 

Refund Policy

Passengers can request a refund, however, this can only be requested before the departure of the flight and not after.  Moreover, the refund will depend on the type of ticket passengers purchased. In addition to this, the refund will be given to the passenger who is named on the ticket or the person who paid for the ticket. Furthermore, in both cases, satisfactory proof should be provided to Vistara. Most importantly, if the passenger purchased the ticket from the Airport Ticketing Office, then a refund needs to be collected from the Airport ticketing office as well.

Vistara Cancellation and Refund Policy FAQ's

1. What are the cancellation charges for international travel?

Yes, please visit here for details. 

 

2. How long does the refund take?

Refund request is processed in 7-30 business days.

 

3. Who do I contact for a refund or cancellation?

You can contact Vistara through email or you can also contact their call center on +91 9289228888(India), or +1 4804435249 (USA).

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