IATA : UK
ICAO : VTI
CallSign : VISTARA
Founded : 2013
Key people : Bhaskar Bhat (chairman) Leslie Thng (CEO)
Country : India
Office Address : TATA SIA Airlines Ltd., 10th Floor, One Horizon Centre, Golf Course Road, DLF Phase-V, Sector-43,
City : Gurgaon
State : Haryana,
Zip Code : 122003
Phone number : +91 9289228888
Airline Official Website : http://www.airvistara.com/
Upon cancellation passengers will get a refund, however, different fare may limit the passenger from exercising their right to cancel their reservation. Business Class Flexi passengers also have the option of cancelling their ticket for free. Furthermore, all refunds will be made in INR. Lastly, you can refer below to check out cancellation charges.
Please find the cancellation charges when travelling within India:
| Cabin Class (Economy) | Lite | Standard | Flexi |
| Cancellation charges | Only taxes refundable | INR 3,000 | Free up to 72 hours of departure, INR 3,000 thereafter |
| Cabin Class (Premium) | Value | Standard | Flexi |
| Cancellation charges | INR 3,500 | INR 3,000 | Free up to 48 hours of departure, INR 3,000 thereafter |
| Cabin Class (Business) | Value | Standard | Flexi |
| Cancellation charges | INR 3,500 | INR 3,000 | Free up to 24 hours of departure, INR 3,000 thereafter |
Passengers can request a refund, however, this can only be requested before the departure of the flight and not after. Moreover, the refund will depend on the type of ticket passengers purchased. In addition to this, the refund will be given to the passenger who is named on the ticket or the person who paid for the ticket. Furthermore, in both cases, satisfactory proof should be provided to Vistara. Most importantly, if the passenger purchased the ticket from the Airport Ticketing Office, then a refund needs to be collected from the Airport ticketing office as well.
Refund request is processed in 7-30 business days.
You can contact Vistara through email or you can also contact their call center on +91 9289228888(India), or +1 4804435249 (USA).