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Vietnam Airlines Overview 

Vietnam Airlines is the national carrier of Vietnam, with its headquarters in Hanoi. The airline was founded in 1956 and has since grown to become one of the largest airlines in Southeast Asia, with a network of destinations that spans Asia, Europe, Australia, and North America.

Vietnam Airlines operates a modern fleet of Boeing and Airbus aircraft, with a focus on safety, reliability, and passenger comfort. The airline offers a variety of cabin classes, including Economy, Premium Economy, Business, and First Class, all of which provide comfortable seating, in-flight entertainment, and delicious cuisine.

Unique Qualities of Vietnam Airlines

here are some unique qualities of Vietnam Airlines:

1. Cultural Promotion: One of the unique qualities of Vietnam Airlines is its commitment to promoting the culture and heritage of Vietnam. The airline's cabins and lounges feature traditional Vietnamese decor, and its in-flight meals often showcase Vietnamese cuisine. This makes for a unique and immersive experience for passengers traveling to and from Vietnam.
2. Skytrax 4-Star Airline: Vietnam Airlines has been recognized as a 4-star airline by Skytrax, an independent airline rating agency. This rating is based on factors such as passenger comfort, in-flight entertainment, and customer service, and places Vietnam Airlines among some of the best airlines in the world.
3. Modern Fleet: Vietnam Airlines operates a modern fleet of Boeing and Airbus aircraft, with a focus on safety, reliability, and passenger comfort. The airline regularly updates its fleet to ensure that passengers have the most comfortable and enjoyable travel experience possible.
4. Comfortable Cabin Classes: Vietnam Airlines offers a variety of cabin classes, including Economy, Premium Economy, Business, and First Class, all of which provide comfortable seating, in-flight entertainment, and delicious cuisine. This allows passengers to choose the level of comfort and service that best fits their travel needs.
5. Sustainability: Vietnam Airlines has implemented several sustainability initiatives, such as reducing waste, recycling materials, and implementing energy-efficient practices. This commitment to sustainability helps to reduce the airline's environmental impact and promote a more eco-friendly travel experience.

Codeshare Program

Vietnam Airlines has a codeshare program that allows passengers to book flights with partner airlines and travel to more destinations around the world. The airline has codeshare agreements with several major airlines, including Delta Air Lines, Air France, KLM Royal Dutch Airlines, and Korean Air.

Through the codeshare program, Vietnam Airlines passengers can book flights to destinations beyond the airline's own network, such as North America, Europe, and Africa. This allows passengers to travel to multiple destinations with a single booking and enjoy a seamless travel experience.

Passengers who book a codeshare flight with Vietnam Airlines will have their flight operated by the partner airline, but will still be able to earn frequent flyer miles with Vietnam Airlines' Lotusmiles program. They will also be able to enjoy Vietnam Airlines' in-flight services, such as entertainment and dining options, on their codeshare flight.

Vietnam Airlines Hub and Destinations 

here is a table of Vietnam Airlines' hub and destinations:

Hub
Noi Bai International Airport (HAN) in Hanoi

 

Domestic Destinations	International Destinations
Buon Ma Thuot	Beijing
Can Tho	Frankfurt
Da Nang	Guangzhou
Dien Bien Phu	Hong Kong
Dong Hoi	Kaohsiung
Hai Phong	Kuala Lumpur
Ho Chi Minh City	London
Hue	Melbourne
Nha Trang	Moscow
Phu Quoc	Osaka
Pleiku	Paris
Quy Nhon	Seoul
Rach Gia	Shanghai
Thanh Hoa	Siem Reap
Tuy Hoa	Singapore
Vinh	Sydney
	Taipei
	Tokyo
	Vientiane
	Yangon
	Zurich

Vietnam Airlines Travel Classes

here's some information on Vietnam Airlines' travel classes:

1. Economy Class:

The Economy Class on Vietnam Airlines provides a relaxing and economical travel experience. The seating will be comfy, with headrests that can be adjusted, personal entertainment screens, and USB outlets for charging electronic gadgets. During the trip, the airline also provides a complimentary meal and beverage service. In addition to a variety of food options, such as vegetarian and special meals, passengers in economy class have the option of pre-ordering their meals. Tea, coffee, and soft drinks are among the selection of snacks and beverages available in Vietnam Airlines' Economy Class. Long-haul passengers can benefit from extras like blankets, cushions, and amenity kits filled with necessities like toothbrushes, earplugs, and eye masks.

2. Premium Economy Class:

With bigger seats, more legroom, and a higher degree of recline than Economy Class, Vietnam Airlines' Premium Economy Class provides a more pleasant and opulent travel experience. Additionally, passengers traveling in premium economy class can take use of a dinner service that is expanded with more menu options and free alcoholic beverages.

In Premium Economy Class, travelers can anticipate spacious seats with up to a 19-inch width and a 42-inch seat pitch. Along with a selection of movies, TV shows, and music, the airline also provides personal entertainment screens with USB charging outlets for gadgets.

Additionally, passengers flying in premium economy class can benefit from extras like blankets, cushions, and amenity kits filled with necessities like toothbrushes, earplugs, and eye masks. 

3. Business Class:

Fully flat beds, attentive service, and access to the airline's premium airport lounges are all features of Vietnam Airlines' Business Class, which offers a magnificent travel experience. In addition to personal entertainment screens with a selection of movies, TV shows, and music, passengers may anticipate comfortable sitting with a seat pitch of up to 78 inches and a breadth of up to 23 inches.

In addition to a variety of facilities like a la carte cuisine selections created by top chefs, amenity packs with necessities like toothbrushes, earplugs, and eye masks are available to Business Class passengers. Additionally, the Business Class of Vietnam Airlines provides a complimentary bar service with wine, champagne, and high-end spirits.

4. First Class:

The most luxurious travel experience is offered by Vietnam Airlines' First Class, which includes a private suite with a fully flat bed, personal entertainment system, and private minibar. The highest standard of individualized care and access to Vietnam Airlines' upscale airport lounges are both guaranteed for passengers.

A totally flat bed with plush linen and pillows, noise-canceling headphones, and a personal entertainment system with a vast range of movies, TV shows, and music are just a few of the comforts available to passengers traveling in First Class. Additionally, each of the airline's suites has a private minibar that is filled with a variety of free drinks.

First Class passengers can also savor a variety of food options produced by expert chefs, with an emphasis on premium ingredients and cutting-edge delicacies.

In-Flight Entertainment 

1. Vietnam Airlines offers a wide range of in-flight entertainment options for passengers on all classes of travel. Passengers can enjoy personal entertainment screens with a variety of movies, TV shows, and music, as well as games and interactive maps to track their flight progress.
2. In Economy Class, passengers can enjoy a range of movies, TV shows, and music, as well as access to the airline's in-flight magazine, Heritage Fashion & Life. Passengers can also use the personal entertainment screens to track their flight progress and access a range of games and other interactive features.
3. In Premium Economy, Business Class, and First Class, passengers can enjoy even more extensive in-flight entertainment options, with a wider selection of movies, TV shows, and music, as well as noise-canceling headphones for a more immersive experience.
4. Vietnam Airlines also offers a selection of in-flight magazines and newspapers, with content available in several languages, including English, Vietnamese, and French.

In-Flight Food 

Vietnam Airlines offers a complimentary meal and beverage service on all flights, with a range of meal options to suit different dietary requirements and preferences. Passengers can also pre-order their meal before the flight to ensure they receive their preferred choice.

In Economy Class, passengers can enjoy a range of meal options, including vegetarian and special meals, as well as snacks and beverages throughout the flight. Passengers can also purchase additional snacks and beverages from the airline's in-flight menu.

In Premium Economy, Business Class, and First Class, passengers can enjoy an enhanced meal service with a wider selection of menu options, including a la carte dining and meals prepared by top chefs. Passengers can also enjoy complimentary alcoholic beverages, including wine, champagne, and premium spirits.

Vietnam Airlines' meal options reflect the country's culinary traditions, with a focus on fresh, local ingredients and flavors. The airline also offers a range of traditional Vietnamese dishes, such as pho and banh mi, as well as international cuisine options.

Frequent Flyer Program 

1. Vietnam Airlines' frequent flyer program is called Lotusmiles, and it allows passengers to earn miles when they fly with Vietnam Airlines or its partner airlines. Miles can be redeemed for a range of rewards, including free flights, upgrades, and discounts on travel.
2. Lotusmiles has four tiers of membership: Silver, Gold, Platinum, and Titanium. Each tier offers different benefits and privileges, such as bonus miles, priority check-in, and boarding, access to airport lounges, and extra baggage allowance.
3. Members of Lotusmiles can also earn miles through the program's partners, including hotels, car rental companies, and retail partners. Members can also transfer miles to family and friends, and purchase miles to top up their accounts.
4. Lotusmiles also offers a range of promotions and special offers for members, such as bonus miles for flying on specific routes, discounts on flights and travel packages, and exclusive access to events and experiences.
5. Overall, Lotusmiles provides passengers with a range of benefits and rewards for their loyalty to Vietnam Airlines and its partners. From free flights and upgrades to access to airport lounges and extra baggage allowance, Lotusmiles offers a range of perks that make flying with Vietnam Airlines even more rewarding.

Customer Reviews

1. Tons of legroom, comfortable seats, free water, fast check-in, semi-friendly staff, and flight leaves on time. As far as Vietnam airlines go this one is by far the best. Highly recommend it for domestic flights.
2. Roundtrip in Vietnam, HCMC - Phu Quoc - Hanoi - HCMC. Good service during the flight, exit seats with no extra cost. Check-in-boarding worked well, with no huge queues. A couple of changes in flight times and the information from those was good. Good value for money, recommend.
3. The airplanes are old. The movie selection is old. One of the air hostesses bumped quite hard into me and walked past with no apology but the worst was the appalling food they served vegetarians today. I would not even serve that food to my dog. Dried-out old noodles, tasteless & no sauce. It was disgusting - like an afterthought. I will never fly with them again.
4. The staff was very helpful to reschedule the flight for an earlier option. But waiting and worried but the lady managed well. Boarding via bus was ok and took a bit longer time, the plane was not fully occupied, no turbulence, and ok landing. Snack was a white flour sandwich, really low-level. The basic offer for a drink is just water, tea, and coffee.

For More Reviews TRIP ADVISOR

Customer Service

To contact Vietnam Airlines' customer service team by phone, passengers can call the airline's 24/7 customer service hotline at +84 24 38320320. This number can be used for general inquiries, flight reservations, and changes to bookings.

Passengers can also contact Vietnam Airlines' customer service team by email at callcenter[@]vietnamairlines.com. This email address can be used for inquiries about flight schedules, bookings, and other general questions.