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Ural Airlines Cancellation and Refund Policy

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Cancellation Policy

The airline permits passengers to cancel a booking. However, certain fares may be non-refundable.In addition to this, if the passenger’s immediate family member dies or the then the airline will refund the ticket, provided that a death certificate is given by the passenger. Moreover, if passenger is unable to travel due to being unwell then they need to provide the following for a refund:

Medical certificate (it is allowed to provide a copy of the certificate certified by a notary), which will indicate:

Upon cancellation/delay of the flight by Ural Airlines, the airline will of course inform the passengers. Moreover, the passenger can choose to cancel their ticket and get a refund instead, without any fines or fees. Furthermore, if the ticket is completely unused then the refund is equal to the fare paid. On the other hand, if the ticket is used then refund is equal to the difference between fare paid and fare applicable for transportation/services used.

 

Refund Policy

Ural Airlines Permits passengers to get a refund, however, certain fares may be non-refundable. In addition to this, the refund value will depend on the conditions attached to the ticket and in accordance with the Air carrier’s regulations. Passengers can also get a refund in the following situations:

Moreover, if the ticket is completely unused then the refund is equal to the fare paid. On the other hand, if the ticket is used then refund is equal to the difference between fare paid and fare applicable for transportation/services used. The airline will also only refund the unused portions of the ticket. In addition to this, the airline will refund the ticket to the person who is named on the ticket or whoever paid for the ticket, provided that satisfactory proof of payment is given. Lastly, the passenger also needs to submit valid photo identification of the passenger names on the ticket to get a refund. 

N/A Cancellation and Refund Policy FAQ's

1. What is the call centre number of Ural Airlines?

You can contact Ural Airlines’ call centre on 8 800-7700-262, +7 (499) 920-22-52 (free in Russia).

 

2. Can I cancel additional services like excess baggage or seat selection, etc.?

Yes, but this is only possible 24 hours before the scheduled departure of the flight.

 

3. How long does the refund take?

The refund request takes 15-20 days to process. 

 

4. How can I obtain a refund?

To obtain a refund you can contact Ural Airlines’s contact centre.

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