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LOT Polish Airlines Cancellation and Refund Policy



CallSign : LOT

Founded : 1928

Key people : Rafał Milczarski

Country : Poland

Office Address : Żwirki i Wigury 1

City : Warsaw

State :

Zip Code : 00-906

Phone number : 00 48 22 577 99 52

Airline Official Website :

Cancellation Policy

The airline permits passengers to cancel a booking. Moreover, the airline has a 24 hour cancellation policy. Therefore, passengers can cancel and get a full refund of the ticket within 24 hours from purchase. In addition, the conditions below need go met for the same:

  • ticket should be purchased within 24 hours via, Contact Center or travel agency*;
  • ticket number should begin from 080-;
  • the refund should be submitted (via Contact Center, Facebook Messenger or your travel agency) up to 24 hours from purchase, but not later than 6 hours before departure of the flight

Upon cancellation of the flight by LOT Polish Airlines, the airline will inform the passengers. Moreover, the airline will refund the amount equal to the fare if no portions of the ticket have been used. Furthermore, if a portion of the ticket has been used then the difference between fare paid and fare payable for the portion used will be refunded. 


Refund Policy

Passengers can get a refund of a ticket that they possess. Moreover, if the passenger has not used any portion of the ticket then the airline will refund the fare paid by passengers. In addition to this, the handling fee or cancellation fee may be applicable depending on conditions attached to the ticket. On the other hand, if the ticket is used, LOT Polish Airlines will provide passengers a refund of the amount equal to the difference between fare paid and applicable fare for the segment used. 

Furthermore, the airline will refund the ticket to the person who is named on the ticket or whoever paid for the ticket, provided that satisfactory proof of payment is given. In addition, the passenger of whoever pays for the ticket can authorise another person to collect the refund. The airline will also only provide a refund if all flight coupons (unused) are submitted unless the ticket has been lost. Lastly, the airline reserves the right to make the refund in the same form as the payment and the same currency in which it was purchased. 

LOT Polish Airlines Cancellation and Refund Policy FAQ's

You can contact LOT Polish Airlines’ customer service on +48 22 577 77 55


To get a refund contact the LOT Polish airlines contact centre or fill the refund form available on the website. 


To cancel your ticket go to the “Manage My Booking” section on the official website of LOT Polish Airlines and then fill out the refund form. 


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