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Japan Airlines Cancellation and Refund Policy



CallSign : JAPAN AIR

Founded : 1 August 1951

Key people : Yoshiharu Ueki (Chairman & Representative Director) | Yuji Akasaka (President & CEO)

Country : United States

Office Address : 300 Continental Boulevard, Suite 401 El Segundo, CA 90245 California, United States

City : El Segundo

State : California,

Zip Code : 90245

Phone number : 1 (800) 525-3663

Airline Official Website :

Cancellation Policy 

You can cancel your flight anytime before 24 hours according to your ticket conditions. You can cancel your ticket through the official website or the mobile app. Cancellation of tickets on the website and app is possible if your booking is done through the same. If your booking is via an agency, the cancellation for your ticket shall be taken care of by the same. 

Refund Policy 

Refunds against a cancellation will take place according to the terms and conditions specified by the airline. If the flight is canceled by the airline itself, you can request a refund. If you cancel your flight booking, some tickets may be refundable while some may not. The specifications about the same are present on your ticket and confirmation email. 


Japan Airlines Cancellation and Refund Policy FAQ's

1. Are cancellation fees applied? +

Yes, cancellation fees are applied based on your flight ticket fare conditions. All of these conditions are present in the confirmation email and your ticket. 

2. If my ticket reservation is for two people, can I cancel only one of them? +

Yes, you can cancel the reservation for one person if the ticket booking was for two people. One can do the modification online and ask for a refund for the cancellation as applicable. 

3. Can I ask for a refund online from India? +

Refund facilities online for India are unavailable. You will have to contact the Japan Airlines branch in India for further assistance. 

4. Are there issues due to currency during refund? +

Yes, there are currency restrictions for a few countries where there are restrictions on monetary transactions due to currency. Refunds for some countries are not possible due to the same. 

5. What is the time required for the refund to take place? +

The time required for refund depends upon the payment method. For payments via credit cards, it may take up to one or two months depending upon the bank. If the payment is done in cash at the office, it takes about two weeks for the refund to take place. 


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