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Hong Kong Airlines Cancellation and Refund Policy




Founded : 2001

Key people : Hou Wei (Chairman) Sun Jianfeng (Chief Executive Officer)/

Country : Hong Kong

Office Address : 7th Floor, One Citygate, 20 Tat Tung Road

City : Tung Chung

State : Lantau,

Zip Code : .

Phone number : +852 3916 3666

Airline Official Website :

Hong Kong Airlines Cancellation Policy

Hong Kong Airlines has a 24-hour cancellation policy; if you submit a cancellation request within 24 hours, the ticket is canceled, and a refund is provided. This is provided that the passenger purchased the ticket one week before travel. 

Upon flight cancellation, the airline informs the passengers within 30 minutes of becoming aware of the disruption. The information is provided in the boarding gate area and also on Hong Kong Airlines website. Moreover, the airline will assist in such a situation. They will provide accommodations to mitigate inconvenience faced by the passenger and aim to rebook passengers on the next flight. 

Hong Kong Airlines 24 hour Cancellation

  1. Eligibility: The 24-hour cancellation policy applies to flights that are booked directly with Hong Kong Airlines and are scheduled to depart more than 24 hours from the time of booking. It does not apply to group bookings or other special fares.

  2. Timeframe: You can cancel your flight within 24 hours of booking without incurring any cancellation fees or penalties.

  3. Process: To cancel your flight, contact Hong Kong Airlines' customer service team by phone or email and provide your booking reference number and other relevant details.

  4. Refund or credit: If you cancel your flight within 24 hours of booking, you are eligible for a full refund to your original payment form or honor for a future flight.

Things to Remember 

  1. Fees and restrictions may apply for cancellations.
  2. Passengers can cancel online or through customer service.
  3. Refund options include a refund to the original form of payment or a travel voucher.
  4. It's recommended to cancel as early as possible to avoid fees or restrictions.

How to cancel a flight

Hong Kong Airlines offers several ways for passengers to cancel their flight reservations. Here are the ways to cancel a flight with Hong Kong Airlines:

Hong Kong Airlines cancel booking online

You can cancel your flight online by visiting the Hong Kong Airlines website and selecting "Manage Booking." Enter your booking reference number and last name to access your booking, and then select the "Cancel Booking" option. Follow the instructions on the screen to complete the cancellation process.

Hong Kong Airlines cancels the booking via phone

You can also cancel your flight by calling Hong Kong Airlines' customer service hotline. The hotline is available 24/7 and is staffed by knowledgeable representatives who can assist with cancellations and other issues.

Hong Kong Airlines cancel the booking at the airport

If you are at the airport, you can cancel your flight at the Hong Kong Airlines ticket counter or with a customer service agent. Be sure to bring your booking confirmation and any necessary travel documents.

Cancellation Due to Weather

In the event of a flight cancellation due to weather, Hong Kong Airlines Airlines will typically provide passengers with the following options:


Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will try to accommodate passengers on the earliest available flight.


Passengers who choose not to rebook can receive a full refund of their ticket price. The refund will be credited back to the original form of payment.

Hong Kong Airlines Refund Policy

A refund request can be made if the ticket is issued with an 851 prefix; however, if the key is not purchased through the official Hong Kong Airlines website, official channel, or mobile application, you can't get a refund online.

Refunds will be issued to the credit card which was used to make the payment of the ticket. If the price were made in cash, the refund would take around 20 days. In addition, fees for unavailable services due to some situation but paid for by the passenger will be reimbursed to the passenger. 

Steps to Cancel a Flight

Step 1. Visit the Airline's Website

Visit the Hong Kong Airlines website and log in to your account.

Step 2. Go to Manage Bookings

Once you have logged in, go to the "Manage Bookings" section of the website. This section will allow you to view your booking details and make changes, including cancellations.

Hong Kong Airline tab

Step 3. Enter your booking reference number and last name.

Hong Kong Airline Booking Detail Window

Step 4: Select the Flight You Want to Cancel

Once you've entered your booking details, select the flight you want to cancel from the list of reservations. You will then be prompted to confirm your selection.

Step 5: Review Your Flight Details

Before you cancel your flight, take a moment to review your reservation details, including the flight number, departure and arrival times, and any additional services that you may have purchased.

Step 6: Confirm Your Cancelation

Click on the "Cancel Flight" button. You will then be prompted to confirm your cancellation and receive a confirmation email once your cancellation is complete.

Hong Kong Airlines Cancellation and Refund Policy FAQ's

If the flight is delayed more than 3 hours then you can cancel the ticket.


It will take 7 days to process the refund.


You can visit the Hong Kong Airlines website, then fill out the refund form.


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