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GOL Airlines Cancellation and Refund Policy



CallSign : GOL

Founded : 2000

Key people : Paulo Kakinoff, Constantino de Oliveira, Constantino de Oliveira Junior

Country : Brazil

Office Address : Praça Comandante Lineu Gomes s/n, Portaria 3 - Prédio 3

City : Sao Paulo

State : State of Sao Paulo,

Zip Code : 04626-900

Phone number : 00 55 300 115 2121

Airline Official Website :

Cancellation Policy

Passengers can cancel their flight tickets on GOL Airlines website at least 1 hour and 30 minutes before the scheduled departure of the flight. Cancellation can also be done through the call center, this can be up to 4p minutes before the scheduled departure of the flight. If cancellation is not done, passengers will then be labelled as “no show”. Moreover, it is also possible for passengers to cancel their booking without any cost. However, this can only be done if the cancellation is done at least 7 or more days before the scheduled departure of the flight. In addition, passengers are also required to cancel the ticket within 24 hours of booking it. In other cases, cancellation fee is applicable depending on the fare rules. 


Refund Policy

Passengers can apply for a refund by going to the website of GOL Airlines and heading over to the ‘My Reservation” section. Moreover passengers who want a refund of the ticket tickets will get a refund of the fare according to the tariff rules. In addition to this, the airline issues refunds for eligible tickets within 7 business days of receiving a refund request for booking done by credit card and 20 business days for booking done by check/cash. 

NOTE* – If the passenger purchased the ticket through an agent, they are required to request for a refund through the same source.

GOL Airlines Cancellation and Refund Policy FAQ's

1. What is the contact information of GOL Airlines call center? +

You can contact GOL Airlines customer service center on 03001152122


2. How can I cancel my ticket? +

You can contact Pegasus’s Call Center or go to the “Manage Reservation” section on the website.


3. How long does the refund take? +

The refund should not take more than 30 business days. 


4. What is the difference between a cancellation fee and a no-show fee? +

No-show fee refers to when the passenger fails to show up for their scheduled travel and also does not request for a ticket refund/cancellation.


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