GOL Airlines Cancellation and Refund Policy
IATA : G3
ICAO : GLO
CallSign : GOL
Founded : 2000
Key people : Paulo Kakinoff, Constantino de Oliveira, Constantino de Oliveira Junior
Country : Brazil
Office Address : Praça Comandante Lineu Gomes s/n, Portaria 3 - Prédio 3
City : Sao Paulo
State : State of Sao Paulo,
Zip Code : 04626-900
Phone number : 00 55 300 115 2121
Airline Official Website : http://www.voegol.com.br/en
- Refund Eligibility: Passengers may be eligible for a refund if they cancel their GOL Airlines reservation within 24 hours of booking and the flight's departure time is more than seven days away.
- Refund Process: Passengers can request a refund for their GOL Airlines reservation by logging in to their account on the airline's website and selecting the "Cancel Flight" option. The refund will be credited to the original form of payment within 15 business days.
- Cancellation Fees: Cancellation Fees may apply depending on the fare type you booked. Review GOL Airlines' cancellation policy for more information on cancellation fees.
- No-Show Policy: If passengers fail to show up for their flight without canceling beforehand, they will not be eligible for a refund.
- Flight Changes: If passengers want to change their flight instead of canceling, they may be subject to change fees and fare differences, depending on the fare type they booked.
Things to Remember
- Check-in options include online check-in, airport check-in, and self-service check-in kiosks.
- GOL Airlines' baggage policy allows for one carry-on bag, one personal item, and checked baggage up to a specific weight limit.
- Seat selection is available online using GOL Airlines Manage Booking, with additional fees possible depending on the fare type.
- Special requests, such as meal preferences or wheelchair assistance, can be added to your reservation using GOL Airlines Manage Booking.
- Be aware of GOL Airlines' cancellation policy if you need to cancel your reservation, and review the changed policy if you need to change your flight.
- Remember to bring a valid government-issued ID and your boarding pass to the airport for check-in.
Ways to cancel a flight
Passengers can cancel their GOL Airlines reservation online by logging in to their account on the airline's website and selecting the "Cancel Flight" option.
Over the phone:
Passengers can call GOL Airlines' customer service number to cancel their reservation over the phone. The customer service representative will guide them through the cancellation process and provide any necessary information.
Passengers can also cancel their flight reservations using the GOL Airlines mobile app. Simply log in to your account on the app and select the "Cancel Flight" option.
At the airport:
Passengers can also cancel their flight reservation at the airport by visiting one of GOL Airlines' check-in counters. However, canceling the reservation online or over the phone is recommended to avoid any unnecessary fees.
|Cancellation or change fee1||no fee||R$370 or 100% of the fare (whichever is lower)||R$400 or 100% of the fare (whichever is lower||100% of the fare|
|Refundable amount||95% of the residual value in Brazilian reais||40% of the residual value in Brazilian reais||Non-refundable||100% of the fare|
|no show fee||no fee||
R$470 or 100% of the fare (whichever is lower)
|R$500 or 100% of the fare (whichever is lower)||100% of the fare|
*Based on that day's exchange rate, dollar values will be converted to the currency used for the transaction.
If there is a price difference between the initial and new flights in the event of a flight change, the difference will be charged.
The fees mentioned above only pertain to flights that GOL operates entirely.
Fees for rescheduling, canceling, and no-shows are assessed for each section and each passenger.
|CANCELATION OR CHANGE FEE||No fee||
U$150 or 100% of the fare (whichever is lower)EUA/PUJ/CUN: U$280 or 100% of the fare)
|U$180 or 100% of the fare (whichever is lower)
EUA/PUJ/CUN: U$310 or 100% of the fare)
|100% of the fare|
95% of the residual value in Brazilian reais
|40% of the residual cost in real||Not refundable||100% of the fare|
|NO-SHOW FEE||No fee||
U$200 or 100% of the fare (whichever is lower)
EUA/PUJ/CUN: U$360 or 100% of the fare)
|U$230 or 100% of the fare (whichever is lower)
EUA/PUJ/CUN: U$360 or 100% of the fare)
|100% of the fare|
Based on the current exchange rate, dollar values will be converted to the currency of the transaction.
The difference will be charged if there is a cost difference between the initial flight and the substitute flight.
Only flights operated exclusively by GOL are subject to the fees above.
There are charges for rescheduling, canceling, and no-shows for each section and each passenger.
Here is the information found on GOL Airlines' refund policy:
GOL Airlines' refund policy states that if a passenger cancels a ticket within 24 hours of purchase, they are entitled to a full refund. However, if the cancellation is made after 24 hours, the refund amount will depend on the ticket fare rules. In some cases, there may be no refund available.
Passengers can request a refund through GOL Airlines' website or customer service center. The refund will be processed back to the original form of payment within 7-10 business days. However, it's important to note that refunds may take longer to process during high season or peak travel times.
If a passenger's flight is canceled by GOL Airlines, they are entitled to a full refund of the ticket price. However, in some cases, GOL Airlines may offer passengers the option to rebook their flights instead of a refund.
Reviewing the fare rules and cancellation policy before purchasing a ticket is always a good idea to avoid any potential refund issues. If you have any questions about GOL Airlines' refund policy, I recommend contacting their customer service center for further assistance.
Steps to Cancel a Flight
To cancel a flight on GOL Airlines, you can follow these steps:
Step 1. Go to the GOL Airlines website and click the "Information" option. (https://www.voegol.com.br/en-us)
Step 2. Then click on "Find Travel."
Step 3. Enter your reservation code, where your flight departs from, and last name to access your booking.
Step 4. Select the flight you want to cancel and follow the prompts to complete the cancellation process.
Step 5. If you are eligible for a refund, the refund amount and any fees or charges will depend on the ticket fare rules. The refund will be processed back to the original form of payment within 7-10 business days.
GOL Airlines Cancellation and Refund Policy FAQ's
You can contact GOL Airlines customer service center on 03001152122
The refund should not take more than 30 business days.
No-show fee refers to when the passenger fails to show up for their scheduled travel and also does not request for a ticket refund/cancellation.