flydubai Cancellation and Refund Policy
- Refund Eligibility: Passengers may be eligible for a refund if they cancel their Flydubai reservation within 24 hours of booking and the flight's departure time is more than seven days away.
- Refund Process: Passengers can request a refund for their Flydubai reservation by logging in to their account on the airline's website and selecting the "Cancel Flight" option. The refund will be credited to the original form of payment within 30 business days.
- Cancellation Fees: Cancellation Fees may apply depending on the fare type you booked—Review Flydubai's cancellation policy for more information on cancellation fees.
- No-Show Policy: If passengers fail to show up for their flight without canceling beforehand, they will not be eligible for a refund.
- Flight Changes: If passengers want to change their flight instead of canceling, they may be subject to change fees and fare differences, depending on the fare type they booked. (information)
Things to Remember
- Passengers may be eligible for a refund if they cancel their Flydubai reservation within 24 hours of booking and the flight's departure time is more than seven days away.
- Be aware of any cancellation fees that may apply depending on the fare type you booked.
- If passengers fail to show up for their flight without canceling beforehand, they will not be eligible for a refund.
- Passengers can request a refund for their Flydubai reservation by logging in to their account on the airline's website and selecting the "Cancel Flight" option.
- Review Flydubai's cancellation policy before canceling your reservation to understand any applicable fees.
- If you want to change your flight instead of canceling, be aware that you may be subject to change fees and fare differences, depending on the fare type you booked.
Ways to cancel a flight
Passengers can cancel their Flydubai reservation online by logging in to their account on the airline's website and selecting the "Cancel Flight" option.
Over the phone:
Passengers can call Flydubai's customer service number to cancel their reservation over the phone. The customer service representative will guide them through the cancellation process and provide any necessary information.
Passengers can also use the Flydubai mobile app to cancel their flight reservations. Simply log in to your account on the app and select the "Cancel Flight" option.
Fees for Cancellation
Here's a table showing the fees for cancellation on Flydubai for different cabins for both domestic and international flights:
Domestic Flight Cancellation Fee (if applicable)
International Flight Cancellation Fee (if applicable)
Varies depending on fare rules
Varies depending on fare rules
|Flex||Free or small fee depending on fare rules||Free or small fee depending on fare rules|
|Business Class||Free or small fee depending on fare rules||Free or small fee depending on fare rules|
Please note that the cancellation fees for Economy Class tickets may vary depending on the fare rules of your specific ticket. Therefore, it's always best to check the fare rules for your ticket before canceling your Flydubai flight to understand the cancellation fees and refund policies. You can do this by logging into your Flydubai account online, checking your booking confirmation email, or contacting Flydubai customer service.
Flydubai has a refund policy that allows passengers to receive a refund for their ticket in certain circumstances. The policy and eligibility for a refund may vary depending on the type of ticket purchased and the specific circumstances of the request.
If a passenger cancels their ticket, they may be eligible for a ticket price refund minus any applicable fees or charges. The amount of the refund and the fees charged may vary depending on the fare type and the timing of the cancellation.
If Flydubai cancels a flight, passengers may be eligible for a full refund of the ticket price, or they may be offered the option to rebook on a different flight at no additional cost.
Suppose a passenger is denied boarding due to overbooking or other reasons. In that case, they may be eligible for a refund of the ticket price and compensation for the inconvenience caused.
To request a refund, passengers should contact Flydubai customer service or visit the Flydubai website for information on the specific refund policy and process. It is important to note that some fare types may be non-refundable or have particular restrictions on refunds, so passengers should check the terms and conditions of their ticket before making a purchase.
Passengers should also be aware that refund processing times can vary depending on the airline and the specific circumstances of the refund request. Therefore, it is recommended to follow up with Flydubai customer service if there are any delays or issues with the refund process.
Steps for cancellation of ticket
Step 1. Log into your Flydubai account:(https://www.flydubai.com/en/). If you booked your flight online, log into your Flydubai account using your email address and password. (if you have an account)
Step 2. Select the "Manage Booking" option: Once logged in, select the "Manage Booking" option and enter your booking reference number.
Step 3. Enter your booking reference number and last name.
Step 4. Choose the flight you want to cancel: Select the flight you wish to cancel from your booking details.
Step 5. Confirm your cancellation: Confirm your cancellation request and select the reason for your cancellation.
Step 6. Check for any applicable fees: Check for any applicable cancellation fees and refund policies for your ticket.
Step 7. Complete the cancellation process: Follow the prompts to complete the cancellation process online, or contact Flydubai customer service to cancel your flight over the phone.
Step 8. Wait for your refund: Once your cancellation request has been processed, you can expect to receive your refund within a few business days, depending on the payment method and bank processing times.
flydubai Cancellation and Refund Policy FAQ's
You can contact flydubai’ customer service on (+971) 600 54 44 45
You need to redeem the voucher within 12 months of issuance date.
Yes, you can re-book your ticket through the website or by contacting the call centre. Moreover, Economy Lite passengers do not have the rebook option available.