IATA : FZ
ICAO : FDB
CallSign : SKY DUBAI
Founded : 2008
Key people : Ahmed bin Saeed Al Maktoum (Chairman)
Country : United Arab Emirates
Office Address : PO Box 353,
City : Dubai
State :
The airline permits passengers to cancel a booking. However, this may depend on the fare type of the ticket passenger books. For instance, flydubai does not permit passengers with Economy Lite fare to cancel their ticket. Moreover, Economy Value fare can be cancelled only 24 hours before the flight but a fee of 54.45 USD is applicable. Furthermore, Economy Flex and Business fare gives passengers full flexibility to cancel the ticket for free. In addition to this, refund after cancellation is given in the form of flydubai vouchers which can be further used for flights or optional extras. Lastly, passengers can cancel extras (meal, extra legroom, etc.) up to 24 hours before the departure of the flight.
Upon cancellation of the flight by flydubai or delay by more than three hours, the airline will of course inform the passengers. Moreover, the airline will re-book or re-route the passenger to their intended destination at the earlier, or provide a full refund in the form of a flydubai voucher.
Passengers can get a refund of a ticket that they possess, the reimbursement value will depend on the tariff conditions attached to the ticket. Also if the ticket is completely unused then the refund is equal to the fare paid. On the other hand, if the ticket is used then refund is equal to the difference between fare paid and fare applicable for transportation/services used. Moreover, a penalty is applied upon cancellation of booking. In addition to this, the passenger needs to submit valid photo identification of the passenger names on the ticket to get a refund. In addition to this, if the booking is done through a travel agent then the passenger needs to contact them to apply for a refund. Furthermore, the airline will refund the ticket to the person who is named on the ticket or whoever paid for the ticket, provided that satisfactory proof of payment is given. Most importantly, the refund is given in the form of flydubai voucher that the passenger can use for flight or optional extras.
You can contact flydubai’ customer service on (+971) 600 54 44 45
You need to redeem the voucher within 12 months of issuance date.
Yes, you can re-book your ticket through the website or by contacting the call centre. Moreover, Economy Lite passengers do not have the rebook option available.