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Ethiopian Airlines Cancellation Policy and Refund Information




Founded : December 1945

Key people : Abadula Gemeda (Board Chairman) | Tewolde Gebremariam (CEO) Kassim Geressu (CFO) | Gobena Mikael (CCO)

Country : Ethiopia

Office Address : Bole International Airport

City : Addis Ababa

State : Addis Ababa,

Zip Code : P.O. Box 1755

Phone number : +1 833 923 2689

Airline Official Website :

Cancellation Policy 

There are many instances when there is very little a passenger can do. Ethiopian airlines understands that passengers may have to cancel their ticket due to any given reason. You can easily make cancellations when you connect with Ethiopian. 

If you book your ticket on the official website or official app then you can make your cancellation via the same medium. In case your flight booking was through a travel agency then you need to contact them for the same. 

In case there are flight cancellations from the airlines’ side then the airline will render you full assistance. Accommodation, new flight booking or refunds for the same will be rendered as necessary. 

Refund Policy 

For a refund you have to claim a request for it to start processing. Not all flight tickets are eligible for refund. In case of flight cancellation from the airline side, you will surely receive a refund. 

For the cancellations you make, the refund depends on the nature of your ticket, destination and a lot more. Once you request a refund then you will receive the same in statutory time.

Ethiopian Air Cancellation and Refund Policy FAQ's

You can cancel a flight booking on the official website as well as the official Ethiopian app through the manage booking section.

The time it takes to process a refund largely depends on the payment method you use during your purchase.

The details regarding the ticket being refundable or not are present on the ticket itself.

The cancellation charges depend on the time you cancel your ticket, destination, type of class and more such details. 

No, you will have to contact the agency for your cancellation. 


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