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Copa Airlines Cancellation Policy and Refund Information

IATA : CM

ICAO : CMP

CallSign : COPA

Founded : 21 June 1944

Key people : Pedro Heilbron (CEO) | Jose Montero (CFO)

Country : Republic of Panama

Office Address : Postal Code 0816-06819. Panama, Republic of Panama

City : Panama

State : Republic of Panama,

Zip Code : 06819

Phone number : +1 800 359 2672

Official Website :

Cancellation policy

Find out about the possibilities of modification, cancellation, and modification, claim on a Copa Airlines (CM) plane ticket.

Check the Copa Airlines website for the latest information on the airline’s cancellation or change policies. In the case of Copa Airlines dry flights, there is no change due to the epidemic of Coronavirus (SARS-CoV-2) COVID-19.

It is the classic European legislation that applies for tickets of Copa Airlines plane. So it is necessary to consult the rights of passengers on institutional sites.

Copa Airlines passengers will receive a full refund of a ticket for a canceled flight. Email from Copa Airlines following the cancellation shows the refund procedure. For flight cancellation, Copa Airlines cannot impose a voucher refund. Copa Airlines does this to respond as possible to complaints in this exceptional situation. When the crisis is over, you can call Copa Airlines Call centers. Do not hesitate to claim reimbursement from Copa Airlines.


Refund Policy

Tickets may or may not be refundable. It depends on the fare rules that apply to the ticket you purchased. The fare rules specify whether the ticket is refundable or not. If your ticket is refundable, then the penalty will be there.

Firstly, if the ticket is non-refundable, you can use it as a form of payment for a new ticket. Only charges such as taxes and airport fees that apply can be reimbursed. Moreover, some taxes per country are not refundable.

If your ticket has not been used, the total amount paid will be refunded, discounting:

Firstly, the penalty is mentioned in the rate rule.

Secondly, if any non-refundable taxes are present, then it is deducted.

However, the refunds have to request at the time of the ticket validity. No refund might get requested, on the post-expiration date of the ticket. So, check with the Reservation Center for the validity of your ticket.

Copa Airlines Cancellation and Refund FAQ's

1. What is the refund policy of Copa Airlines in case the plane suffers mechanical damage or other inconvenience instigated by the airline?

Some technical failures include mechanical failures of the aircraft, maintenance, logistical problems with the equipment. Suppose Copa Airlines is responsible for the interruption of the route, due to causes attributable.

In that case, you may request a total or partial refund of your ticket. For instance, this type of refund is called involuntary.

When the refund is involuntary, then you can request a refund for a ticket. But for that specific fare rule, it is not refundable. In these cases, there is no penalty for charges.

2. Can I cancel my ticket?

We recommend you resolve the issue from your phone regarding ticket cancellation and flight delay with Copa Airlines. To contact the termination service, for a refund or details contact with official Copa Airlines number.

3. What happens if my scheduled flight is canceled?

For instance, you received notification of an itinerary change or cancellation of your flight. You must check the status of your reservation in My Trips using your reservation number. However, if your new itinerary is convenient, you don’t have to take action. Also, if the itinerary does not suit your needs, contact the Reservations Center. Even if you travel in the next 48 to 72 hours, contact the same.

4. If I do not get a preferred date of booking after a flight cancellation, will I get a refund?

Several countries have imposed travel restrictions. However, many Airlines are suspending their flights because of the epidemic. This also prevents the flights from leaving. Suppose a Copa Airlines flight is canceled less than 14 days before scheduled departure. In that case, a traveler might be qualified for a flight cancellation compensation of up to 700 US dollars per person.

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