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China Airlines Cancellation and Refund Information

IATA : CI

ICAO : CAL

CallSign : DYNASTY

Founded : 1959

Key people : Hsieh Shih-chen (Chairman)

Country : China

Office Address : NO.1, Hangzhan S.Rd.,Dayuan Dist. Taoyuan City, Taiwan, Taipei Taiwan 33758

City : Taoyuan City

State : Dayuan Dist,

Zip Code : 33758

Phone number : 011 886 2 412 9000

Airline Official Website :

Cancellation Policy

Passengers can cancel their ticket one hour prior to the scheduled flight, which truly reflects China Airlines objective of providing the best service. Moreover, passengers do not have to pay cancellation charges cancelled before 24 hours.

Refund Policy

Passengers can easily claim a refund if they purchased the ticket through China Airlines website. If they put in a request for refund within the stipulated 48 hours window, then the passengers do not have to give any penalty fee. This is true only if reservation was made a week or more prior to the flight departure. However, if they miss the 48 hour window then they can expect a penalty fee by China airlines. Moreover, if the ticket is unused then full refund will be made without imposing a penalty. However, if the ticket is partially used then the refund charge can be waived. 

It is important to note that refund will be made to the credit card used to make payment for the ticket. Moreover, 30% of service fee of refund on excess baggage allowance will be charged as administrative fee. Seat selection fee, on the other hand, is not refundable. 

China Airlines Cancellation and Refund Policy FAQ's

1. How do I I rebook my flight ticket?

You can do so by visiting China Airlines website or you can contact customer care on 00 886 2 412 9000.

2. How long will I get my refund in?

It will take around 7 business days to process the refund. Sometimes due to the bank formalities, it might take longer.

3. How do I cancel my flight?

You can visit China Airlines website and cancel your flight by clicking on ‘manage booking’.

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