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Cathay Pacific Airlines Cancellation and Refund Policy

IATA : CX

ICAO : CPA

CallSign : CATHAY

Founded : 24 September 1946

Key people : Patrick Healy (Chairman) | Augustus Tang (CEO)

Country : China

Office Address : Cathay Dragon House, 11 Tung Fai Road, Hong Kong International Airport, Lantau, Hong Kong, China

City : Hong Kong

State : Hong Kong,

Zip Code : 11

Phone number : +1 (877) 609-2233

Airline Official Website :

Cancellation Policy 

You can cancel your flight through the manage booking section of the official website if your booking was through the same. If your booking is via an agency, then you will have to contact the agency for further assistance. The cancellation of your ticket depends on the nature of the ticket. The cancellation charges also depend on ticket fare conditions. 


Refund Policy 

The refund against a cancellation depends on the ticket fare terms and conditions. Some tickets may be refundable while some may not. In order to enable yourself with a full refund of your ticket value, you need to cancel your flight within 24 hours of your purchase. 

You can request for a refund via the medium through which the booking was done. All the refunds depend on the ticket and it’s fare rules and it’s terms & conditions with respect to its booking. 


 

Cathay Pacific Cancellation and Refund Policy FAQ's

1. After how long will the refund reflect against a cancellation?

For the refund requests against cancellation from the US, the refund shall reflect in seven working days. Apart from that it may require about thirty calendar days. 

2. Can a ticket have a partial refund?

Yes, some tickets based on their fare rules may have a partial refund. The partial refund will follow the same refund policy. The airline staff will contact you for the required details.

3. Can I cancel my ticket online if the booking is through an agency?

In case your ticket booking is through an agency, you will need to contact the agency for the same. You can cancel your ticket only if the booking is via the official website or Cathay Pacific office. 

4. Can I get a full refund after making a request online?

If you cancel your booking in 24 hours of its purchase via the US website, you will receive full refund. For that you need to contact the Global Contact Centre as these services are unavailable online. 

5. Why does refund take long to reflect in the bank account?

Normally, the refund should reflect in your bank account within the specified period of time. The refund depends on each bank of the individual and will take its time accordingly. 

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