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Bamboo Airways Cancellation and Refund Policy

IATA : QH

ICAO : BAV

CallSign : BAMBOO

Founded : 31 May 2017; 5 years ago

Key people : Nguyen Ngoc Trong (Chairman),Nguyen Manh Quan (CEO)

Country : Vietnam

Office Address : : 22nd floor, Bamboo Airways Tower, 265 Cau Giay street, Dich Vong Ward, Cau Giay District, Hanoi Capital, Vietnam.

City : Ho Chi Minh City

State : Cầu Giấy District, Hanoi.,

Zip Code : 100478

Phone number : (84) 19001166

Airline Official Website :

Cancellation Policy

Bamboo Airways has established its cancellation policy, according to which you may cancel your flight within the first 24 hours of making your reservation. If you forget to cancel your reservation, you may still do so until one hour before the departure of your Bamboo flight, but the airline will assess a small cancellation fee. 

Bamboo Airways 24-hour Cancellation Policy

If the ticket is canceled within 24 hours of purchase and there are at least seven days between departure and booking dates, a full refund is given.

According to Bamboo Airways' 24-hour cancellation policy, you may cancel any flight within 24 hours of making your reservation and get a full refund if your flight doesn't depart until at least seven days later (or 168 hours later). For all fares, this policy is in effect.

Things To Remember:

  1. When you book your flight, be careful to inquire about the airline's cancellation policies.
  2. If you cancel your flight and are qualified for a refund following the imposition of cancellation fees.
  3. You can also be charged if you need to change your flight. Before making any changes, checking your ticket for information on fees and limits is crucial.
  4. Bamboo Airways may eliminate cancellation fees or provide additional allowances in specific situations, such as a medical emergency or military deployment. The best action is to speak with the airline directly to review your alternatives.

How to Cancel a Flight

Bamboo Airways flight cancel Online.

You can cancel your flight online through the Bamboo Airways website by following the steps outlined in my previous response.

Bamboo Airways flight cancel over the Phone.

You can call the Bamboo Airways customer service hotline to cancel your flight. Be sure to have your booking reference code and personal information when you call.

Bamboo Airways flight cancellation through Airport Desk

If you are at the airport and need to cancel your flight, you can visit the Bamboo Airways ticket counter or customer service desk to request a cancellation.

Cancellation due to Weather

If Bamboo Airways cancels your flight due to bad weather or technical difficulties, the airline will contact you as soon as possible and ask you if you want a refund or a new flight booked for you. Bamboo will often rebook you quickly on the first available flight. Still, if there isn't one, the airline will make every effort to make the passenger as comfortable as possible by arranging to lodge for you close to the airport. It's crucial to confirm Bamboo's regulations and processes for cancellations due to weather because they may change based on the situation. You can reach their customer care department by Phone.

Refund Policy

Bamboo Airways refund policy varies depending on the fare type and the timing of the cancellation. However, here are some general guidelines:

  1. Non-Refundable Fares: If you purchased a non-refundable fare, you will not be eligible for a refund if you cancel your flight. However, you may be able to receive a credit for future travel on Bamboo Airways, minus any applicable fees.
  2. Refundable Fares: If you purchased a refundable fare, you may be eligible for a full or partial refund if you cancel your flight. The amount of the refund will depend on the fare rules and the timing of the cancellation.
  3. Flight Disruptions: If your flight is canceled or delayed for more than three hours due to Bamboo Airways' fault, you may be eligible for compensation or a refund.

To request a refund, you can contact Bamboo Airways customer service by Phone, email, or through the Manage Booking section of their website. Be sure to have your booking reference code and personal information when contacting them. Remember that refund processing times may vary depending on the payment method and banking institution.

How Do I Cancel My Flight on Bamboo Airways?

(reservation/ibe/modify)

Step 1. Go to the Bamboo Airways website (https://www.bambooairways.com/us-en/)

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Step 2. Click on the "Booking" tab and select "My Booking."

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Step 3. Enter your booking reference code and the last name of the passenger.

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Step 4. Click on the "Retrieve Booking" button.

Step 5. Select the flight you want to cancel and click the "Cancel Flight" button.

Step 6. Review the cancellation fees and any other information provided.

Step 7. Follow the instructions to complete the cancellation process.

Step 8. Once the cancellation is confirmed, you will receive a cancellation confirmation email from Bamboo Airways.

Bamboo Airways Cancellation and Refund Policy FAQ's

Bamboo Airways cancellation policy varies depending on the fare type and the timing of the cancellation. Non-refundable fares are not eligible for a refund, while refundable fares may be eligible for a full or partial refund.

You can cancel your flight on Bamboo Airways website, by calling their customer service hotline, or by visiting their ticket counter or customer service desk at the airport.

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