Cancellation Policy

Azerbaijan Airlines' cancellation policy varies depending on the type of ticket purchased and the ticket fare rules. Generally, passengers may be eligible for a refund or credit minus any applicable fees or penalties if they cancel a ticket.

For refundable tickets, passengers may cancel their booking and receive a full or partial refund, depending on the fare rules and the time of cancellation. In addition, refundable tickets typically come with a higher fare and more flexible terms, allowing passengers to cancel or modify their booking with minimal fees.

For non-refundable tickets, cancellation fees or penalties may apply, depending on the fare rules and the time of cancellation. Non-refundable tickets typically come with a lower fare and more restrictive terms, meaning passengers may face higher fees or penalties if they need to cancel or modify their booking.

Before booking, passengers are advised to check their ticket's fare rules and terms and conditions to understand the cancellation policy and any applicable fees or penalties. Additionally, passengers should contact Azerbaijan Airlines or their travel agent as soon as possible if they need to cancel or modify their booking, as fees or penalties may increase the closer it gets to the scheduled departure time.

Things to Remember 

1. Understand the policy before booking
2. Consider travel insurance
3. Cancel or change your booking early
4. Contact customer service if your flight is canceled
5. Non-refundable fares may still be eligible for a credit
6. Keep your booking information safe
7. Check your travel documents before booking
8. Contact customer service for assistance
9. Fees may vary depending on fare type and timing
10. Refund processing may take up to 7-14 business days.

Ways to cancel a flight

Online:

Passengers can cancel their flights online by accessing the Azerbaijan Airlines Manage Booking feature on the airline's website. Passengers should log in to their account, access their booking, and follow the prompts to cancel their flight.

Phone:

Passengers can contact Azerbaijan Airlines customer service by phone to cancel their flights. Passengers should have their booking reference number and personal information ready when they call.

In-person:

If a passenger booked their flight through a travel agent or a third-party booking site, they may need to cancel their flight in person at their office or through their customer service.

Email:

Azerbaijan Airlines may offer an email option for cancelling flights. Passengers should check the airline's website or customer service page for more information and include their booking reference number and personal information in their email.

Cancellation due to Weather

Azerbaijan Airlines may occasionally cancel flights due to weather conditions that make flying unsafe or impossible. In such cases, the airline's top priority is the safety and well-being of passengers and crew.

If your Azerbaijan Airlines flight is canceled due to weather, the airline will typically offer to rebook on a later flight or a full ticket refund. Passengers should contact Azerbaijan Airlines customer service as soon as possible to understand their options and make alternate travel arrangements.

It's important to note that weather-related cancellations are beyond the airline's control, and passengers may not be eligible for additional compensation beyond a refund or rebooking. However, Azerbaijan Airlines will minimize inconvenience and ensure a smooth and stress-free travel experience for affected passengers.

Refund Policy

Azerbaijan Airlines' refund policy may vary depending on the type of ticket purchased and the ticket fare rules. Generally, if a passenger is eligible for a refund, they may receive a full or partial ticket price refund minus any applicable fees or penalties.

For refundable tickets, passengers may receive a full refund if they cancel their booking within the allowed time frame, which varies depending on the fare rules and the ticket type. Refundable tickets typically come with a higher fare and more flexible terms, allowing passengers to cancel or modify their booking with minimal fees.

For non-refundable tickets, passengers may still be eligible for a partial refund, depending on the fare rules and the time of cancellation. However, cancellation fees or penalties may apply, which could significantly reduce the refund amount. In addition, non-refundable tickets typically come with a lower fare and more restrictive terms, meaning passengers may face higher fees or penalties if they need to cancel or modify their booking.

Before booking, passengers are advised to check their ticket's fare rules and terms and conditions to understand the refund policy and any applicable fees or penalties. Additionally, passengers should contact Azerbaijan Airlines or their travel agent as soon as possible if they need to cancel their booking, as the refund amount may decrease closer to the scheduled departure time.

Steps to Cancel a Flight

Step 1. Access the home page. https://www.azal.az/

Step 2. After selecting Manage Booking, select the By ticket number sub-option.

Step 3. Your last name and the 13-digit ticket number

Step 4. Select the arrow-marked button. Add

Step 5. Choose a flight, then cancel it.