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Avianca Airlines Cancellation and Refund Information

IATA : AV

ICAO : AVA

CallSign : AVIANCA

Founded : 5 December 1919

Key people : Antonio Vázquez (Chairman) | Luis Gallego (CEO)

Country : Colombia

Office Address : Avenida Eldorado No. 59 - 15

City : Bogota

State : Bogota,

Zip Code : 00001

Phone number : +57 3114006797

Airline Official Website :

Cancellation Policy 

If you suddenly feel like you can’t make it to your flight or something comes up which makes you cancel your flight, Avianca will support you through it. The airline makes your ticket cancellation process as feasible as possible. 

You can cancel your ticket through the official website or their official app. The cancellation you make will depend on your flight itinerary. In case your booking is via an external travel agency then you will have to contact them for the same. 

The airline will assist you through your cancellation process. All flights are different and so would be the cancellations that apply to them. 

Refund Policy 

The refund policy of Avianca is very simple. You can request for a refund if your ticket is eligible for the same. You can check your refund eligibility dispensing on your flight itinerary. Before you claim a refund it is important for you to check your eligibility. 

Once you request for a refund, in a given processing time period your refund will take place. Your refund may not be the entire amount of purchase as some cancellation fee may apply to your ticket. Most of the refunds will be with a reduction of taxes amount.

Avianca Airlines Cancellation and Refund Policy FAQ's

1. Can I request a refund even if my ticket is non refundable?

Yes you can request a refund for a non refundable ticket but only the taxes would be refunded. 

2. How do I know if my ticket is refundable?

These details about tickets being refundable or not are present on the flight ticket or you can also check your type of fare for the same. 

3. Can I get a refund if there is a delay?

Yes you can get a refund if your flight has a delay but the terms and conditions would be different. 

4. What to do if I want a return for my LifeMiles ticket?

For a return on LifeMiles ticket you will have to contact the customer support office as there are no online provisions for the same. 

5. How to request a payment reversal?

You will have to fill up a payment reversal form available on the Aviance official website to request for a payment reversal. 

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