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Alitalia Cancellation and Refund Policy




Founded : 1946

Key people : Francesco Caio (Chairman), Fabio Lazzerini (CEO)

Country : Italy

Office Address : Piazza Almerico da Schio, 3

City : Fiumichino

State : Metropolitan city Rome (RM),

Zip Code : 00054

Phone number : +39 06 65 64 0

Airline Official Website :

Cancellation and Refund Information

Cancellation Policy

Alitalia has a 24 hour cancellation policy, which truly reflects their objective of providing the best service. Most importantly, If you cancel within the time frame you get the full refund. 

Furthermore, if your flight is cancelled then you will be provided with alternative transportation or if you prefer, a full refund. Additionally, you will also be provided assistance with meals, accommodations and further transport. Moreover, if the flight is cancelled 14 days prior the scheduled departure, then you are entitled to compensation. However, if the flight is cancelled due to reasons beyond control (adverse weather, strikes, etc.) then compensation is not entitled. 

Refund Policy

A full refund will be provided if the request is put in within the time frame, a $20 administrative fee per ticket is also applicable. 

You can apply for a refund by visiting ‘my experience’ portion of the website. Moreover, the request will be examined in 30 days. Finally, it is absolutely essential to keep the hills and receipts in order to request a refund. 



Alitalia Cancellation and Refund Policy FAQ's

You can visit the website or call from Italy at the toll-free number 800650055, from outside of Italy at +39 0665649 


For a refund please visit the website and go to ‘My Experience’ section or call on 800-224-5730


It will take around 7 business days for credit card purchases. Moreover, it will take 20 business days for cash or check payment. 


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