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Air New Zealand Airline Cancellation and Refund information




Founded : 26 April 1940

Key people : Greg Foran, CEO

Country : New Zealand

Office Address : Air New Zealand, 185 Fanshawe Street

City : Auckland

State : Auckland,

Zip Code : 1010

Phone number : +1 800 400 0153

Airline Official Website :

 Air New Zealand Cancellation Policy

Economy Ticket Cancellation Policy

If you cancel your booking before your flight departure, then Air New Zealand will $300 as a cancellation fee for an adult or child. However, infant traveling has full refundable tickets. If your flight got canceled, then the tickets are non-refundable but, you can use it for future Air New Zealand reservations. In the case of no-shows, you cannot use it for any alternative airline reservation or rebook for further travel. Air New Zealand has a 24-hour cancellation policy for getting a full refund. You should cancel it within 24 hours of initial purchase and the booking of that ticket was done one week prior to departure. Moreover, the airline charges $150 changing the fee for adults or children for economy reservations. You can easily change your infant fare booking without any additional fee. While if you want to change your reservation to upper-class fare, then there is no changing fee applied. And, all Air New Zealand tickets are not transferable to any other person.

Premium Economy Ticket Cancellation Policy

Similarly, the Air New Zealand premium economy cancellation allowance and fee process are just like an economy class. However, they charge $150 for no-shows.

 Air New Zealand Refund Policy

Air New Zealand provides a refund if your reservation is refundable or local legislation requests a refund when a flight was canceled. You can see that your fare type is refundable or not through the receipt page in your E-ticket. The airlines provide refunds and law applies to/from/ within or via the US, regardless of country of residence or purchase. If your Air New Zealand reservation was refundable, then you can request or claim for refund. But, if you use any part of the ticket, then it will be declared as a non-refundable ticket. if you're purchasing a refundable fare through a credit, then any refund will be transferred in its original form that was used to purchase the refundable fare. Moreover, if you pay any portion through credit then it will be returned in the form of credit and can be used till it gets expire.


Air New Zealand Cancellation and Refund Policy FAQ's

Air New Zealand reservation can be cancelled for higher class of service such as Flexi fare and business classes. This type of class tickets are refundable and you can cancel without nay cancellation fee.

For doemstic flight booking, you can chnage or cancel your flight before 1 hour of flight departure. And for international flights, you should do cancellation before 24 hours before departure. However, in both route it is without any cancellation fee and after the pick-up time, the tickets are not refundable.

You can cancel your FlexiDate flight tickets for getting refund. However, there is no refund on Zealand airline domestic flight reservations.

If you have buy Air New Zealand non-refundable tickets, then you will not get any refund or credit. But, if the airline cancelled your flight, then you request refund of your intinerary.

You can expect your refund within 7 to 10 business days. However, the days may vary as per the present situations.


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