Cancellation Policy

Air Mauritius has a cancellation policy that allows passengers to cancel their flights and receive a refund, subject to certain conditions. Here are the critical points of the airline's cancellation policy:(Delays/Cancellation of Flights)

1. Refund Eligibility

Passengers may be eligible for a refund if they cancel their flight within the timeframe specified in the fare rules. The refund amount will depend on the fare type and the time of cancellation.

2. Cancellation Fees

Cancellation fees may apply depending on the fare type and the time of cancellation. Passengers should check the airline's website or contact customer service for information on applicable fees.

3. Refund Processing Time

Refunds may take several weeks to process, depending on the payment method used and the time of cancellation.

4. Rebooking Options

Passengers may be able to rebook their flight instead of canceling, subject to certain conditions. The airline's website or customer service center can provide more information on rebooking options.

It's important to note that the airline's cancellation policy may change occasionally, and passengers should always check the most up-to-date policy on its website before canceling their flight.

Things to Remember 

1. Passengers may be eligible for a refund if they cancel their flight within the timeframe specified in the fare rules.
2. Cancellation fees may apply depending on the fare type and the time of cancellation.
3. Refunds may take several weeks to process, depending on the payment method used and the time of cancellation.
4. Passengers may be able to rebook their flight instead of canceling, subject to certain conditions.
5. The airline's cancellation policy may change occasionally, and passengers should always check the most up-to-date policy on its website before canceling their flight.

Ways to cancel a flight

1. Online

Passengers can cancel their flight bookings online by visiting the Air Mauritius website and accessing the "Manage My Booking" section. To access their reservation, they must enter their booking reference number and last name. Once in the "Manage My Booking" section, they can select the flight they want to cancel and follow the prompts to cancel the booking.

2. Customer Service Center

Passengers can also contact the Air Mauritius customer service center to cancel their flights. The customer service center can be reached by phone or email; a representative will assist passengers with their requests.

3. Airport

Passengers can also cancel their flight at the airport by visiting the Air Mauritius ticket counter. A representative will assist passengers with their requests and cancel the booking.

It's important to note that cancellation fees may apply depending on the fare type and the time of cancellation. Passengers should check the airline's website or contact customer service for more information on the applicable fees.

Cancellation due to Weather

In the event of flight cancellations due to weather conditions, Air Mauritius will provide affected passengers with the option to rebook their flights or receive a refund. Passengers should contact the airline's customer service center or check the airline's website for more information on the cancellation and rebooking options. It's important to note that weather-related cancellations are outside the airline's control. Therefore, passengers may not be eligible for compensation beyond the rebooking or refund options provided by the airline.

Refund Policy

Air Mauritius has a refund policy that allows passengers to receive a refund if their flight is canceled or they cannot travel due to unforeseen circumstances. Here are the critical points of the airline's refund policy:

1. Refund Eligibility

Passengers may be eligible for a refund if their flight is canceled by the airline or if they cannot travel due to unforeseen circumstances, such as a medical emergency or a death in the family.

2. Refund Processing Time

Refunds may take several weeks to process, depending on the payment method used and the reason for the refund.

3. Refund Amount

The refund amount will depend on the fare type and the time of cancellation or request for a refund.

4. Refund Method

Refunds are typically processed using the same payment method to purchase the ticket.

5. Refund Requests

Passengers can request a refund by contacting the airline's customer service center or visiting the airline's website and submitting a refund request form.

Steps to Cancel a Flight

Step 1. Go to the Air Mauritius website.

Step 2. Click on the "Book and Manage" tab on the homepage and click on "Manage booking."

Step 3. Enter the passenger's last name and booking reference number to access the booking.

Step 4. Select the flight that must be canceled and click the "Cancel" button.

Step 5. Confirm the cancellation by following the prompts on the screen.

Step 6. If applicable, pay the cancellation fee using a credit or debit card.

Step 7. After completing the cancellation, the passenger will receive a confirmation email.