Air Mauritius Cancellation And Refund Policy
IATA : MK
ICAO : MAU
CallSign : AIR MAURITIUS
Founded : 1967
Key people : MANRAJ Dharam Dev, G.O.S.K (Chairman) BUTON Indradev (Officer in Charge)
Country : Mauritius
Office Address : PO Box 441, President John Kennedy Street
City : Port Louis,
State : Port Louis District,
Zip Code : -
Phone number : +230 207 7070
Airline Official Website : https://www.airmauritius.com/
Passengers can cancel their flights, however, a cancellation fee is applicable. Along with this cancellation fees related to the conditions for applications under certain fares is also applicable.
Upon a flight cancellation by Air Mauritius, appropriate compensation and provisions are made by the airline. This includes the following –
- Carrying the passenger at the earliest opportunity without additional charges and if applicable extend the validity of the ticket
- Re-route the passenger to their intended destination by own service or another carrier
- If fare charges of the revised route are lower then provide a refund
In accordance with fare regulations, Air Mauritius will provide a refund to the person whose name is printed on the ticket or the person who paid for the ticket. Moreover, if the flight is cancelled by the airline and the passenger has not used any portion of the ticket, an amount equal to the fare paid and any taxes, charges and feed paid for are refunded. However, if a portion of the ticket is used the refund will be not less than the difference between what the passenger has paid for (included taxes, fees, charges) and the applicable fares, taxes, fees and charges for which the ticket has been used. Lastly, Air Mauritius can refuse to refund if the validity of the ticket has expired.
For more details on the refund policy, please visit here.
Air Mauritius Cancellation and Refund Policy FAQ's
You can visit the website or call from Italy at the toll-free number 800650055, from outside of Italy at +39 0665649
For a refund please visit the website and go to ‘My Experience’ section or call on 800-224-5730
Yes, you will be refunded for the upgrade and the refund will be made to the card that was used to pay for the upgrade.