Cancellation Policy

Passengers can cancel their flights, however, a cancellation fee is applicable. Along with this cancellation fees related to the conditions for applications under certain fares is also applicable. 

Upon a flight cancellation by Air Mauritius, appropriate compensation and provisions are made by the airline. This includes the following –

• Carrying the passenger at the earliest opportunity without additional charges and if applicable extend the validity of the ticket 
• Re-route the passenger to their intended destination by own service or another carrier 
• If fare charges of the revised route are lower then provide a refund 

Refund Policy

In accordance with fare regulations, Air Mauritius will provide a refund to the person whose name is printed on the ticket or the person who paid for the ticket. Moreover, if the flight is cancelled by the airline and the passenger has not used any portion of the ticket, an amount equal to the fare paid and any taxes, charges and feed paid for are refunded. However, if a portion of the ticket is used the refund will be not less than the difference between what the passenger has paid for (included taxes, fees, charges) and the applicable fares, taxes, fees and charges for which the ticket has been used. Lastly, Air Mauritius can refuse to refund if the validity of the ticket has expired. 

For more details on the refund policy, please visit here.