1. Can I cancel a flight online whose booking is via an agency?
No, for booking via an agency you will have to request the agency for your cancellation. You can only cancel flights online whose booking is via the official website.
IATA : CA
ICAO : CCA
CallSign : AIR CHINA
Founded : 1988
Key people : Cai Jianjiang (President and CEO) | Song Zhiyong (Chairman)
Country : United States
Office Address : Xidan Civil Aviation Building, No. 15 Chang'an West Street, Beijing China 100031
City : Beijing
State : Beijing,
Zip Code : 100031
Phone number : +1 (800) 882-8122
Official Website : http://www.airchina.com/index.shtml
Passengers are enabled to cancel their respective flight before 24 hours of the flight departure. Cancellation requests for the flight can be done digitally through the manage booking option. Moreover, if the cancellation is requested within 24 hours of booking, then no cancellation charges are applicable.
However, if the cancellation is requested beyond this given time, subsequently, some cancellation charges are applicable. And this charge varies according to the destination, number of tickets.
In case, you have complied with all the conditions for a refund then you will receive your refund within 3-5 working days.