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Air China Cancellation and Refund Policy

IATA : CA

ICAO : CCA

CallSign : AIR CHINA

Founded : 1988

Key people : Cai Jianjiang (President and CEO) | Song Zhiyong (Chairman)

Country : United States

Office Address : Xidan Civil Aviation Building, No. 15 Chang'an West Street, Beijing China 100031

City : Beijing

State : Beijing,

Zip Code : 100031

Phone number : +1 (800) 882-8122

Airline Official Website :

Cancellation Policy

Passengers are enabled to cancel their respective flight before 24 hours of the flight departure. Cancellation requests for the flight can be done digitally through the manage booking option. Moreover, if the cancellation is requested within 24 hours of booking, then no cancellation charges are applicable.

However, if the cancellation is requested beyond this given time, subsequently, some cancellation charges are applicable. And this charge varies according to the destination, number of tickets.


Refund Policy

In case, you have complied with all the conditions for a refund then you will receive your refund within 3-5 working days. 


 

Air China Cancellation and Refund Policy FAQ's

1. Can I cancel a flight online whose booking is via an agency?

No, for booking via an agency you will have to request the agency for your cancellation. You can only cancel flights online whose booking is via the official website. 

2. How long will my refund take?

The time it takes to refund your amount depends largely on your ticket conditions and your payment method. It will take a maximum of one month and if it is taking longer you can contact the service center. 

3. After I cancel my flight, will the refund take place automatically?

No, after you cancel your flight you will have to apply for a refund separately. You have to fill a request refund form which will also be a confirmation of your ticket cancellation. 

4. What do I include in my refund request?

You have to mention your flight details according to your confirmation email. Also, mention your bank details about and your payment method details.  

5. Can I ask for a refund for a partially used ticket?

For a partially used ticket, the refund policies that will be applicable depends on the flight ticket conditions and your itinerary. If refund policies are applicable you will receive the appropriate refund amount. 

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