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Aeroméxico Airlines Cancellation and Refund Policy




Founded : 14 September 1934

Key people : Andrés Conesa Labastida (CEO)

Country : United States

Office Address : 3663 N. Sam Houston Parkway E. Ste. #500

City : Houston

State : Taxes,

Zip Code : 77032

Phone number : 1-800-237-6639

Airline Official Website :

With Aeromexico, you can cancel your flight anytime prior to your scheduled departure time. The charges for the cancellation depends on various reasons; they could be applicable or not. 

Cancellation Policy

If you have booked through an agency and cancel your reservation with the agency, it is immediately reflected in the Aeromexico system, and the flight is considered to be canceled. In case the flight segments are not canceled about four hours preceding the flight, the passenger might be regarded as a “No Show” passenger. Talking about refunds and cancellation fees, it’s pretty simple. 

If one cancels their flight within 24 hours of booking, given that the tickets were booked a minimum seven days before the flight, then there are no cancellation charges applied and will get the entire amount refunded. 

On the other hand, if the cancellations are done after 24 hours of booking or anytime within the seven days before the flight, then cancellation fees would be applied, and the refund will be made by deducting the charges. 

Refund Policy

If you book your flight with a non-refundable ticket in that case you will not get any refund money back. In other words, according to the rules of their cancellation policy, the passengers having a basic fair ticketClassic fare ticketComfort fare ticket can get refund money back. However, the passengers having flexible and premiere tickets can get a full refund. Therefore, if you cancel the ticket on the departure date you will not get any refund will stop in that his cover you need to be a cancellation fee.

Smooth processing

The team can help you with further proceedings and you will get your refund money back on time. It is a very easy procedure and it does not require much documentation. If the airline cancels the flight for a technical issue, many corporate factors, climatic disorders then the passenger can get the refund amount back to the original mode of payment. Similarly, if there is a delay in the flight, you can get compensation like a free transport facility with free beverages travel vouchers and other facilities.


Aeroméxico Airlines Cancellation and Refund Policy FAQ's

1. When can I cancel my flight?

You can cancel your flight anytime before the flight departure. For zero cancellation charges, try to cancel your flight within 24 hours of booking. 

2. How to change the flight or rebook?

Given that you have booked your flight through the official Aeromexico website go to their page and find the ‘manage your trip’ option. You can then easily choose another flight option that you are looking for and rebook your flight. A confirmation email will be sent to your email address. 

3. What if I can’t rebook my flight?

No need to worry; the Aeromexico team is at your service. You can freely contact the airline executives if you face any problems like seats not getting reserved, unable to apply for a flight change or any difficulty regarding the same. 

4. How long does it take for a refund after cancellation?

It depends on your payment method. If you have booked through your debit card or credit card, the refund shall reflect in your account within seven working days. In case of any other payment options, you can expect a refund within 20 working days. 

5. What happens when there are schedule changes?

Any changes in schedules that are made directly by the airline are informed to the passengers on their respective contact details provided by the passengers. If you have booked through an agency, the agency will tell you about the same. 


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