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Aeroflot Airlines Cancellation and Refund Policy




Founded : 3 February 1923

Key people : Evgeny Ditrich (Board Chairman) | Mikhail Poluboyarinov (CEO)

Country : Russia

Office Address : Арбат ул, 1

City : Moscow

State : Moscow,

Zip Code : 119019

Phone number : 86 687 97647

Airline Official Website :

Aeroflot Airline Cancellation Policy

Aeroflot airline is a major airline in Russia and has a cancellation policy. Get a full refund as well. The airline has a specific cancellation policy. However, the cancellation fee is different for domestic and international flight reservations. You can cancel your flight ticket booking; online or through Aeroflot customer care. For online cancellation, you have to visit the official website. Otherwise, you can see the nearby Aeroflot office or contact the Aeroflot customer care number. However, to avoid cancellation fees or get a refund of your reservation, you should have a refundable ticket or cancel within a risk-free period.

You should cancel your flight ticket within 24 hours of your initial purchase to get a full refund. Moreover, the key should be purchased one week before your scheduled flight departure. If this works out for you, you can cancel your reservation without any cancellation fee and request a full refund. But, if you fail to cancel your international flight ticket within a risk-free period, Aeroflot will charge $100 to $500 as a cancellation fee.

Things to Remember 

  1. Fees and restrictions may apply for cancellations.
  2. Passengers can cancel online or through customer service.
  3. Refund options include a refund to the original form of payment or a travel voucher.
  4. It's recommended to cancel as early as possible to avoid fees or restrictions.

Ways to cancel a flight

Aeroflot airline offers several ways for passengers to cancel their flight reservations. Here are the ways to cancel a flight with Aeroflot airline:


Passengers can cancel their flight reservations online through the airline's website or mobile app by accessing the "Manage Booking" feature. This option allows passengers to quickly and easily cancel their reservation, view their refund options, and receive a confirmation of the cancellation.

Customer Service

Passengers can also cancel their flight reservations by contacting the airline's customer service by phone or email. The customer service representative will assist the passenger with the cancellation and provide information on the refund options and any applicable fees.

Ticket Office

Passengers can also cancel their reservation in person at an Aeroflot airline ticket office. This option is helpful for passengers who prefer to handle the cancellation process in person and need assistance with the refund options.

Cancellation Due to Weather

In the event of a flight cancellation due to weather, Aeroflot airline will typically provide passengers with the following options:


Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will try to accommodate passengers on the earliest available flight.


Passengers who choose not to rebook can receive a full refund of their ticket price. The refund will be credited back to the original form of payment.

Aeroflot Airline Refund Policy

To get a refund, you should have refundable tickets or cancel your flight reservation within a risk-free 24-hour cancellation period. If you're eligible to receive a refund, you can request a refund online by filling out all the details. Otherwise, you can also contact the Aeroflot customer number to request a refund. Aeroflot airline will deliver your refund in the original form of purchase. You can expect a refund within 7 to 10 business days.

Further, the cancellation and refund policy will also affect due to the class fare type or other partner airlines programs.

Refund Eligibility

Here is a table summarizing Aeroflot's refund eligibility based on different fare types:

Fare Type Refund Eligibility
Economy and Comfort Class Refundable with a fee according to fare rules
Business Class Refundable with a fee according to fare rules

Aeroflot's refund policy may vary depending on the route and ticket conditions. Before booking, pTherefore, passengers should review the fare rules and cancellation policy to understand their options and potential fees.

Steps to Cancel a Flight

Here are the steps for canceling an Aeroflot flight:

Step 1. Go to the Aeroflot website at and select the "Manage your bookings" tab.

Aeroflot window

Step 2. On the Manage Your Booking Tab Enter your last name and booking reference number.

Aeroflot manage your booking tab

Step 3. Select your flight: Select the flight you want to cancel.

Step 4. Confirm your cancellation: Confirm your cancellation and select your preferred method of refund.

Step 5. Receive confirmation: You will receive a confirmation email or message after canceling your flight.

Aeroflot Airlines Cancellation and Refund Policy FAQ's

You can cancel your Aeroflot flight reservation in risk-free 24 hour or either you should have refundable tickets.

You can request refund through online if the ticket is original and unused. The other option is by contacting Aeroflot customer care service.

Yes, you can change Aeroflot flight reservation in particular timing before your scheduled flight departure. However, if you do flight changing after certain time then Aeroflot will charge changing or cancellation fee.

You can get refund through sales office or visiting near by Aeroflot contact center office. You can recieve your refund within 10 busines days into orginal purchased payment.

Yes, Aeroflot airline has refundable ticket but, it is for higher class fare or for elite members.


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